Privacy Policy

Your privacy is important to us!

Your privacy is important to us. This document describes what kind of data we collect and how we use your data.

Our principles

We want to keep feedbackr as simple as possible. Therefore we don’t ask for any personal information which isn’t truly needed. We only store personal information on our servers which is needed for the operation of feedbackr.

Your information won’t be shared. The only exceptions to this principle are to comply with the law, to protect our rights or to develop our product.

To get a deeper knowledge about how we handle your personal information read the privacy policy below. We are glad to help you, if you have any questions. Just contact us at team@feedbackr.io.

We respect your privacy regarding any personal information we may collect while operating our websites.

Website Visitors and Web-application Users

Like most website operators, feedbackr collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. feedbackr’s purpose in collecting non-personally identifying information is to better understand how feedbackr’s visitors use its website. From time to time, feedbackr may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

feedbackr also collects potentially personally-identifying information like location for logged in users. For support reasons we collect how you interact with the interface.

Anonymity of your audience

Your audience is completely anonymous all the time. We have no possibility to backtrack answers to single people.

Gathering of Personally-Identifying Information

When you create an account at feedbackr we gather some personally-identifying information. To keep the service as simple as possible we only collect information which is truly needed. The following information is stored on our server when you register at feedbackr:

  • your email address
  • your name

From users who want to use the paid version of feedbackr we collect the following information, which is stored on the server of our payment provider:

  • your name
  • your address
  • your email address
  • credit/debit card information

One goal is to offer you an excellent support. To accomplish this goal the following data is stored at our support-service provider (www.intercom.io):

  • your email address
  • your location
  • browser and browser version
  • operating system
  • language
  • interaction with feedbackr (used features)
  • when was your last sign in

In each case feedbackr collects information only if needed to fulfil the purpose of the visitor’s interaction with feedbackr.

Aggregated Statistics

feedbackr might collect information about how the service is used. For instance how many users have created a question so far. We may display this information publicly or provide it to others. But keep in mind, that we never will disclosure personally-identifying information other then described in “Protection of Certain Personally-Identifying Information”.

Protection of Certain Personally-Identifying Information

feedbackr discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organisations that (i) need to know that information in order to process it on feedbackr’s behalf or to provide services available at feedbackr’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using feedbackr’s websites, you consent to the transfer of such information to them. feedbackr will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described above, feedbackr discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when feedbackr believes in good faith that disclosure is reasonably necessary to protect the property or rights of feedbackr, third parties or the public at large. If you are a registered user of an feedbackr website and have supplied your email address, feedbackr may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with feedbackr and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. feedbackr takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Remarketing

We are using Google, Inc. (“Google”) remarketing features to display ads on the Google Display Network (GDN). That is, Google may deliver our ads on sites across the web which are related to a former visit of you to our site. This is done by creating visitors lists based on stored cookies in your browser. In no case we will link personal information to these ads. If you would like to opt out of Google’s use of cookies you might want to visit the Ads Preferences Manager. Alternatively we would like to point you to opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. feedbackr uses cookies to help feedbackr identify and track visitors, their usage of feedbackr website, and their website access preferences. feedbackr visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using feedbackr’s websites, with the drawback that certain features of feedbackr’s websites may not function properly without the aid of cookies.

Business Transfers

If feedbackr, or substantially all of its assets were acquired, or in the unlikely event that feedbackr goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of feedbackr may continue to use your personal information as set forth in this policy.

Privacy Policy Changes

Although most changes are likely to be minor, feedbackr may change its Privacy Policy from time to time, and in feedbackr’s sole discretion. feedbackr encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a feedbackr.io account, you should also check for alerts in the web-application to these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Creative Commons

This Privacy Policy document is based on one developed by Codiqa and is licensed under a Creative Commons Attribution-ShareAlike License.