Nutzungsbedingungen

Alles, was du über die Nutzungsbedingungen von feedbackr wissen solltest!

Bitte lesen Sie dieses Dokument sorgfältig durch, bevor Sie auf feedbackr zugreifen oder es verwenden. Freundlicherweise angepasst von Mein Balsamiq. Fühlen Sie sich frei, diese Nutzungsbedingungen für Ihren eigenen Gebrauch zu kopieren.

Einführung

Englisch, kein Juristensprache

Die meisten Dokumente zu den Nutzungsbedingungen und Datenschutzbestimmungen sind nicht lesbar. Sie wurden von Anwälten und für Anwälte verfasst und sind unserer Meinung nach nicht sehr effektiv.

Da wir an den Aufbau langfristiger Beziehungen zu unseren Kunden glauben, haben wir uns entschieden, stattdessen einfaches Englisch zu verwenden, um unsere Bedingungen so klar wie möglich zu gestalten.

Bitte vergiss nicht, dass wir echte Menschen sind. Wir sind nicht perfekt, aber wir geben unser Bestes, weil uns Ihr Erfolg wirklich am Herzen liegt.

Wenn Sie unten feedbackr oder wir lesen, bezieht es sich auf feedbackr von Carrot & Company GmbH, ihren verbundenen Unternehmen und Vertretern.

Sollten Sie weitere Fragen oder Bedenken zu diesem Dokument haben, senden Sie uns bitte eine E-Mail an hello@feedbackr.io

Die Verwendung von feedbackr bedeutet, diese Bedingungen zu akzeptieren

Durch den Zugriff auf oder die Nutzung von feedbackr in irgendeiner Weise, unabhängig davon, ob Sie Ihr eigenes feedbackr-Konto erstellt haben oder feedbackr als Zielgruppe verwenden oder nur herumstöbern, erklären Sie sich mit den in diesem Dokument beschriebenen Allgemeinen Geschäftsbedingungen einverstanden und sind an diese gebunden.

Wenn Sie nicht mit allen in diesem Dokument enthaltenen Bedingungen einverstanden sind, greifen Sie nicht auf feedbackr zu.

Dies ist ein lebendes Dokument

Dies ist ein lebendes Dokument. Mit Ihrer Hilfe wollen wir es zum besten Unternehmen der Branche machen.

Wenn Sie etwas lesen, das Sie falsch stört, oder wenn Ihnen etwas einfällt, das hinzugefügt werden sollte, nehmen Sie bitte Kontakt mit uns auf! Wir sind ganz Ohr! Senden Sie eine E-Mail an hello@feedbackr.io oder kontaktieren Sie uns über unseren Support-Service direkt in der Webanwendung und wir werden chatten.

Wir ändern dieses Dokument nicht für einen bestimmten Kunden, aber wenn Ihre Änderungen für alle unsere Kunden gelten, aktualisieren wir es gerne für alle.

Wir werden dieses Dokument wahrscheinlich im Laufe der Zeit verbessern. Wenn Sie die Website weiterhin nutzen, akzeptieren Sie implizit die von uns vorgenommenen Änderungen.

Ihr Zugriff und Ihre Nutzung von feedbackr unterliegen immer der aktuellsten Version dieses Dokuments.

Verstoß gegen die Nutzungsbedingungen

Wenn Sie gegen eine der Bedingungen in diesem Dokument verstoßen, erlischt Ihre Berechtigung, auf feedbackr zuzugreifen oder es zu verwenden, automatisch. Alle Materialien, die unter Verstoß gegen die Nutzungsbedingungen von feedbackr heruntergeladen oder ausgedruckt wurden, müssen sofort vernichtet werden.

Wir können deinen Zugriff auf feedbackr jederzeit nach unserem alleinigen Ermessen ohne vorherige Ankündigung oder Haftung dir gegenüber sperren, einschränken, deaktivieren, aussetzen oder beenden. Bis heute mussten wir das noch nie tun und wir hoffen, dass es nie passiert.

Wenn Sie der Meinung sind, dass wir Ihren Zugang versehentlich entfernt haben, setzen Sie sich mit uns in Verbindung und wir werden Ihnen unsere Gründe mitteilen. Wir haben auch eine schnelle Möglichkeit, den Zugriff wiederherzustellen, ohne dass Ihre Daten verloren gehen.

Unterstützung

E-Mail-Support sowie Support direkt in der Feedbackr-App sind enthalten. Wenn Sie ein Problem mit der Feedbackr-Seite haben, kontaktieren Sie uns! Wir helfen Ihnen gerne weiter.

Zugriff auf Ihre Daten

Welche personenbezogenen Daten erheben Sie und warum?

Wir erheben die folgenden personenbezogenen Daten:

• Nome
• E-mail-Adresse

Wir erheben keine Adress- oder Kreditkarteninformationen direkt. Siehe Wer kann meine Kreditkartennummer sehen? unten.

Wir verwenden Rücksende-E-Mail-Adressen, um die E-Mail zu beantworten, die wir erhalten. Solche Adressen werden nicht für andere Zwecke verwendet und nicht an Dritte weitergegeben.

Bitte beachten Sie, dass Ihr Browser aktiviert sein muss, um Cookies von feedbackr.io zu akzeptieren, damit Sie feedbackr verwenden können.

Schließlich verwenden oder teilen wir die uns online zur Verfügung gestellten personenbezogenen Daten niemals auf eine Weise, die nichts mit den oben beschriebenen zu tun hat.

Wer kann mein Passwort sehen?

Niemand. Wir speichern Ihr Passwort niemals unverschlüsselt, sodass niemand es lesen kann.

Es liegt in Ihrer alleinigen Verantwortung, Ihren Benutzernamen, Ihr Passwort und andere sensible Informationen vertraulich zu behandeln. Wenn Sie Kenntnis von einer unbefugten Nutzung Ihres Kontos oder einer anderen Sicherheitsverletzung erhalten, müssen Sie feedbackr unverzüglich benachrichtigen.

Wenn Sie Ihr Passwort vergessen haben, senden wir Ihnen einen sicheren Link per E-Mail, mit dem Sie es zurücksetzen können.

Wer kann meine Kreditkartennummer sehen?

Niemand bei feedbackr. Wir verwenden das sehr vertrauenswürdige und sichere Streifen Zahlungsdienst. Lesen Sie mehr über ihre Sicherheitsmaßnahmen auf der Nutzungsbedingungen von Stripe.

Unser Engagement für den Datenschutz von Kindern

Der Schutz der Privatsphäre von sehr jungen Menschen ist besonders wichtig. Aus diesem Grund sammeln oder speichern wir auf unserer Website niemals Informationen von Personen, von denen wir wissen, dass sie unter 13 Jahre alt sind, und kein Teil unserer Website ist so strukturiert, dass er Personen unter 13 Jahren anspricht.

Wie kann ich auf meine persönlichen Daten zugreifen oder sie korrigieren?

Sie können auf alle Ihre personenbezogenen Daten zugreifen, die wir online sammeln. Sie können dies tun, indem Sie sich bei feedbackr anmelden und die Profilseiten besuchen.

Wer kann meine Sessions sehen?

Jede Sitzung ist privat und kann nur vom Besitzer gesehen werden. Die Fragen, die du vorbereitest und über feedbackr während der Sessions stellst, können von jedem im Publikum gesehen werden, der den Session-Code kennt.

Um den Service aufrechtzuerhalten und Sie zu unterstützen, können einige feedbackr-Mitarbeiter Ihre Sessions sehen.

Welche Richtlinien befolgt feedbackr beim Zugriff auf meine Daten?

• Wir beschränken nur auf leitende Teammitglieder und niemals auf externe Auftragnehmer, wer bei feedbackr auf Kundendaten zugreifen kann
• Wir tun dies nur als Antwort auf eine Frage des Kundensupports.
• Wir tun dies nur, um das Problem zu debuggen und zu beheben.
• Wir nehmen niemals Änderungen an etwas vor, es sei denn, dies wird ausdrücklich von einem Kontoinhaber gewünscht.
• Wir teilen niemals, was wir sehen, mit anderen Kunden oder der Öffentlichkeit.
• Wir können den Behörden Zugang gewähren, wenn dies schriftlich beantragt wird. Wir werden versuchen, es nicht zu tun, aber wir haben nicht die Ressourcen, um die Regierung zu bekämpfen.

Wer hat sonst noch Zugriff auf meine Daten?

Wir hosten unsere Daten auf Amazon Web Services (AWS). Amazon-Mitarbeiter haben Zugriff auf diese Daten. Hier ist ihre Datenschutzrichtlinie. Amazon kontrolliert den physischen Zugang zu ihren Standorten. Wir kontrollieren den physischen Zugang zu unseren Standorten nicht, mit Ausnahme von standardmäßig verschlossenen Türen.

Wir verwenden sichere private Schlüssel, wenn wir über SSH auf Feedbackr-Server zugreifen.

Wie oben erwähnt, verlassen wir uns auf Streifen für die Zahlungsabwicklung.

Wir verwenden Intercom, um Support direkt in feedbackr bereitzustellen. Hier ist ihre Datenschutzrichtlinie.

Wie werden meine Daten vor den Daten anderer Kunden geschützt?

Alle Daten unserer Kunden befinden sich in derselben Datenbank. Wir verwenden bewährte Softwarepraktiken, um sicherzustellen, dass nur Personen, die Sie als Betrachter Ihrer Daten festlegen, darauf zugreifen können. Mit anderen Worten, wir segmentieren unsere Kundendaten per Software. Wir geben unser Bestes und sind sehr zuversichtlich, dass wir darin gute Arbeit leisten, aber wie jede andere Web-App, die die Daten ihrer Kunden in derselben Datenbank hostet, können wir nicht garantieren, dass ein ausgeklügelter Hacker nicht auf die Daten anderer Personen zugreifen kann.

Wie schützen Sie meine Daten vor Hackerangriffen?

Sicherheit ist einer der Hauptgründe, warum wir uns für Amazon Web Services als Infrastrukturanbieter für feedbackr entschieden haben.

Um alle Schritte zu sehen, die Amazon zum Schutz der auf seinen Diensten gespeicherten Daten unternimmt, werfen Sie einen Blick auf die umfangreiche Sicherheits- und Compliance-Center und die sicherheitsrelevanten weiße Papiere. Das lässt uns nachts gut schlafen. AWS ist nach ISO/IEC 27002 zertifiziert.

Wir haben auch unsere eigenen Praktiken eingeführt, die den besten Praktiken der Branche folgen. Wir gewähren nur erfahrenen Feedbackr-Sicherheitsexperten Zugriff auf unsere Server, wir halten unsere Server immer auf dem neuesten Stand mit Sicherheitsupdates, haben die Möglichkeit, Server mit einem Klick herunterzufahren, falls sie infiziert/kompromittiert werden, und neue saubere zu erstellen und bereitzustellen, wir überprüfen den sicherheitsrelevanten Code immer intern, bevor wir einchecken, und vieles mehr. Wir führen keine Zuverlässigkeitsüberprüfungen von Mitarbeitern durch und verfügen auch nicht über CISSP-Zertifizierungen oder Auditprotokolle.

Unser Feedbackr-Service wurde bisher noch nie beeinträchtigt.

Sollten unsere Systeme kompromittiert werden, werden wir die Server, die gehackt wurden, durch neue ersetzen (wir können das mit sehr wenigen Klicks tun). Wenn der Angriff dadurch nicht gestoppt wird, werden wir den Dienst herunterfahren, bis wir die Sicherheitslücke beheben können. Wir werden auch Experten beauftragen, die uns helfen und überprüfen, ob wir den Service sicher wieder aufnehmen können.

Was muss ich tun, wenn ich eine Sicherheitslücke in feedbackr finde?

Wenn Sie ein Sicherheitsproblem entdeckt haben, senden Sie uns bitte eine E-Mail an hello@feedbackr.io. Wir werden mit Ihnen zusammenarbeiten, um sicherzustellen, dass wir das Ausmaß des Problems verstehen und Ihr Anliegen vollständig berücksichtigen. Wir betrachten die an hello@feedbackr.io gesendete Korrespondenz als unsere höchste Priorität und bemühen uns, alle auftretenden Probleme so schnell wie möglich zu lösen.

Bitte gehen Sie bei Ihrer Offenlegung nach bestem Wissen und Gewissen mit der Privatsphäre und den Daten unserer Nutzer um. Wir werden keine rechtlichen Schritte gegen Sie oder administrative Schritte gegen Ihr Konto einleiten, wenn Sie entsprechend handeln: White-Hat-Forscher sind immer willkommen.

Rechte an geistigem Eigentum

Wem gehören Feedback-Materialien?

Feedbackr-Materialien sind alle Informationen, Daten, Dokumente (z. B. Whitepapers, Pressemitteilungen, Datenblätter, FAQs usw.), Mitteilungen, Downloads, Dateien, Texte, Bilder, Fotos, Grafiken, Videos, Webcasts, Veröffentlichungen, Inhalte, Tools, Ressourcen, Software, Code, Programme und Produkte auf feedbackr, die von der Carrot & Company GmbH produziert werden.

Feedbackr-Materialien sind durch Urheberrechte, Marken, Patente, Geschäftsgeheimnisse und alle anderen geistigen Eigentums- und Eigentumsrechte geschützt, und jede unbefugte Verwendung der Feedbackr-Materialien kann gegen diese Gesetze und die Nutzungsbedingungen verstoßen.

Sie erklären sich damit einverstanden, den feedbackr-Dienst oder die feedbackr-Materialien oder Teile davon nicht zu kopieren, erneut zu veröffentlichen, zu rahmen, herunterzuladen, zu übertragen, zu ändern, anzupassen, abgeleitete Werke zu erstellen, zu vermieten, zu leasen, zu verleihen, zu verkaufen, abzutreten, zu verteilen, anzuzeigen, aufzuführen, zu lizenzieren, unterlizenzieren oder zurückzuentwickeln.

Sie erklären sich damit einverstanden, den Quellcode der Software nicht zu dekompilieren, zurückzuentwickeln oder auf andere Weise zu versuchen, den Quellcode der Software zu ermitteln. Jegliches Kopieren oder Weiterverteilen der Software ist verboten, einschließlich des Kopierens oder Reproduzierens der Software auf einen anderen Server oder Standort zur weiteren Vervielfältigung, Weiterverbreitung oder Verwendung durch ein Servicebüro. Jegliche unbefugte Verwendung, Vervielfältigung oder Verbreitung der Software ist ausdrücklich gesetzlich verboten und kann zu schwerwiegenden zivil- und strafrechtlichen Sanktionen führen. Zuwiderhandlungen werden im größtmöglichen Umfang strafrechtlich verfolgt.

Die auf dieser Website angezeigten Marken, Logos und Dienstleistungsmarken sind Eigentum der Carrot & Company GmbH oder anderer Dritter. Es ist Ihnen nicht gestattet, sie ohne die vorherige schriftliche Zustimmung der Carrot & Company GmbH oder eines Dritten, dem die Marken gehören könnten, zu verwenden.

• feedbackr-Materialien dürfen in keiner Weise modifiziert oder verändert werden.
• feedbackr-Materialien dürfen nicht verteilt oder verkauft, vermietet, geleast, lizenziert oder auf andere Weise anderen zur Verfügung gestellt werden.
• Sie dürfen keine in den Feedbackr-Materialien enthaltenen Urheberrechts- oder sonstigen Eigentumsvermerke entfernen.
• Sie dürfen keine Grafiken in den Feedbackr-Materialien außer dem Begleittext kopieren oder verteilen.
• Sie dürfen Feedback-Materialien oder Teile davon nicht außerhalb des Kontextes zitieren oder anzeigen.
• feedbackr behält sich das Recht vor, die Genehmigung zum Ansehen, Herunterladen und Ausdrucken der über feedbackr verfügbaren Feedbackr-Materialien jederzeit zu widerrufen, und eine solche Nutzung muss sofort nach Mitteilung von feedbackr eingestellt werden.
• Die Ihnen gewährten Rechte stellen eine Lizenz und keine Eigentumsübertragung dar.
• Alle Feedback-Materialien, die nur gegen Zahlung einer Gebühr zur Verfügung gestellt werden, dürfen nur angesehen, heruntergeladen und gedruckt werden, sofern Sie diese Gebühr zahlen.

Wem gehört die IP-Adresse meiner Sessions und Assets?

feedbackr beansprucht weder geistige Eigentumsrechte an Sitzungen, die auf feedbackr erstellt wurden, noch an den Inhalten, die Ihre Benutzer hochladen.

Wir überlassen es jedem Feedbackr-Kontoinhaber, zu entscheiden, wem die IP der Sessions gehören soll, die mit seiner Feedbackr-Seite erstellt wurden. Wir empfehlen den Kontoinhabern, den Nutzern ihrer Website ihre Richtlinien klar zu machen, beispielsweise per E-Mail.

Sie erkennen an und stimmen zu, dass feedbackr keinerlei Haftung übernimmt, falls jemand, dem Sie Zugriff auf Ihre Inhalte gewährt haben, diese ändern, zerstören, korrumpieren, kopieren oder verteilen oder gegen die Nutzungsbedingungen oder andere Einschränkungen verstoßen, die Sie der Nutzung Ihrer geteilten Inhalte auferlegen können.

feedbackr überprüft Benutzermaterialien, die Nutzer über feedbackr bereitstellen oder anderweitig einreichen, nicht vorab; feedbackr kann jedoch nach eigenem Ermessen alle geposteten oder eingereichten Benutzermaterialien aus beliebigem Grund ohne vorherige Ankündigung von feedbackr entfernen. Durch das Posten oder Einreichen Ihrer Benutzermaterialien erklären und garantieren Sie, dass Sie alle geistigen Eigentumsrechte und sonstigen Rechte an Ihren Benutzermaterialien, wie in diesen Nutzungsbedingungen beschrieben, besitzen oder anderweitig kontrollieren, einschließlich aller Rechte, die Sie zum Posten oder Einreichen Ihrer Benutzermaterialien benötigen.

Durch das Posten oder anderweitige Einreichen Ihrer Benutzermaterialien, die Bilder, Fotos, Bilder, Videos, Webcasts enthalten oder die ganz oder teilweise grafisch sind („Bilder“), erklären und garantieren Sie außerdem, dass: (a) Sie das Urheberrecht an diesen Bildern besitzen oder dass Sie von den Urheberrechtsinhabern dieser Bilder alle erforderlichen Lizenzen erhalten haben, um diese Bilder oder Teile davon gemäß Ihrer Verwendung in Verbindung mit Feed zu verwenden backr und wie in diesen Nutzungsbedingungen anderweitig zulässig; (b) falls Sie sich dafür entscheiden, Lizenzen und Unterlizenzen zu gewähren Für solche Bilder haben Sie die erforderlichen Rechte, um die in diesen Nutzungsbedingungen beschriebenen Lizenzen und Unterlizenzen zu gewähren; und (c) Sie haben von allen auf diesen Bildern abgebildeten Personen die Zustimmung erhalten, die Bilder gemäß diesen Nutzungsbedingungen zu verwenden, einschließlich der Verbreitung, öffentlichen Zurschaustellung, öffentlichen Aufführung und Vervielfältigung solcher Bilder.

Du trägst die alleinige Verantwortung für all deine Benutzermaterialien, die du postest oder anderweitig über feedbackr einreichst. Sie übernehmen alle Risiken, die mit der Verwendung Ihrer Benutzermaterialien verbunden sind, einschließlich des Vertrauens auf die Richtigkeit, Vollständigkeit oder Nützlichkeit Ihrer Benutzermaterialien. feedbackr garantiert nicht die Richtigkeit, Integrität oder Qualität Ihrer Benutzermaterialien. Sie erkennen an und erklären sich damit einverstanden, dass Sie durch den Zugriff auf oder die Nutzung von feedbackr Benutzermaterialien von anderen ausgesetzt sein können, die beleidigend, unanständig oder anderweitig anstößig sind.

Zuverlässigkeit

Garantierst du, dass feedbackr jederzeit zugänglich ist?

Kurz gesagt, wir tun es nicht. Wie alle anderen cloudbasierten Anwendungen sind wir anfällig für die inhärente Unzuverlässigkeit des Internets.

Allerdings sind wir stolz auf eine hohe Zuverlässigkeit, auf die wir uns bewusst für den Wettbewerb entschieden haben.

Wir beobachten Feedbackr genau und haben automatische Alarme eingerichtet, die benachrichtigt werden, wenn der Feedbackr-Service unter Druck gerät, sodass wir das Problem lösen können, bevor es zu einem Problem wird, das den Kundenzugang beeinträchtigen könnte.

Sie erkennen an und stimmen zu, dass feedbackr nicht für das Versäumnis haftet, Ihre Materialien zu irgendeinem Zeitpunkt auf feedbackr zu speichern.

Spiele Nice Clauses

Verwendung von feedbackr

Sie erklären sich damit einverstanden, dass Sie nicht:

• Erfassung, Erfassung oder Durchführung anderer Aktivitäten, um E-Mail-Adressen, Telefonnummern, persönliche Informationen oder andere Informationen über andere zu erhalten.
• Verwenden Sie oder versuchen Sie, auf das Benutzer- oder Firmenkonto, das Passwort, die Daten oder Computersysteme oder Netzwerke, die mit einem Feedbackr-Server verbunden sind, zuzugreifen oder diese zu nutzen, sei es durch Hacken, Passwort-Mining oder auf andere Weise.
• Greifen Sie auf Material zu oder versuchen Sie, darauf zuzugreifen, für das Sie nicht berechtigt sind.
• Stellen Sie alle Dateien zur Verfügung, die Materialien enthalten, die Sie nicht besitzen oder kontrollieren oder für die Sie nicht die erforderlichen Lizenzen für alle geistigen Eigentumsrechte, Datenschutz- und Publizitätsrechte sowie alle anderen Rechte an und an diesen Materialien erhalten haben.
• Verwenden Sie Materialien auf eine Weise, die geistige Eigentumsrechte oder andere Rechte einer Partei verletzt.
• Den Feedbackr-Dienst, Feedbackr-Materialien, Systemressourcen, Konten, Passwörter, Server oder Netzwerke stören oder anderweitig schädigen, die mit feedbackr oder verbundenen oder verlinkten Websites verbunden sind oder über diese zugänglich sind.
• Senden Sie unaufgeforderte Mitteilungen oder Massenmitteilungen an jeden Feedbackr-Kontoinhaber oder an eine beliebige feedbackr.io- oder verbundene E-Mail-Adresse.
• Veröffentlichen oder übermitteln Sie Software, Programme oder Dateien, die die Geräte, Software oder anderes Eigentum anderer schädigen oder stören, einschließlich beschädigter Dateien, Zeitbomben, Trojaner, Viren und Würmer.
• Erstellen Sie eine falsche Identität, um andere in die Irre zu führen.
• Laden Sie Materialien herunter, die von einem anderen veröffentlicht wurden, von denen Sie wissen oder vernünftigerweise wissen sollten, dass sie auf diese Weise nicht legal reproduziert, verteilt, aufgeführt oder angezeigt werden dürfen.
• Stören, stören oder hindern Sie andere Benutzer daran, den feedbackr-Dienst oder andere verbundene oder verlinkte Websites, Materialien oder Dienste zu nutzen und zu genießen.
• Greifen Sie auf feedbackr zu oder verwenden Sie es auf eine Weise, die einen Feedbackr-Server oder die mit einem Feedbackr-Server verbundenen Netzwerke beschädigen, deaktivieren, überlasten oder beeinträchtigen könnte.
• Verstoßen Sie gegen geltende Gesetze oder Vorschriften im Zusammenhang mit dem Zugriff auf oder der Nutzung von feedbackr oder nehmen Sie an Aktivitäten teil, die durch die Nutzungsbedingungen verboten sind.
• Veröffentlichen oder übermitteln Sie Themen, Namen, Materialien oder Informationen, die kinderpornografisch, verleumderisch, übermäßig gewalttätig, belästigend, unangemessen, unanständig, lasziv, unzüchtig, obszön, profan, rassistisch, rechtswidrig oder anderweitig anstößig sind.
• Bereite jedes feedbackr-Benutzerverzeichnis oder andere Benutzer- oder Nutzungsinformationen oder Teile davon vor, lade sie herunter oder verteile sie auf andere Weise (ob gegen eine Gebühr oder nicht) an Dritte.
• Nehmen Sie an Kettenbriefen, Wettbewerben, Junk-E-Mails, Pyramidensystemen, Spamming, Umfragen oder anderen doppelten oder unerwünschten Nachrichten (kommerziell oder anderweitig) teil.
• Die Rechte von feedbackr oder Dritten verletzen (einschließlich Datenschutz- und Öffentlichkeitsrechte) oder andere missbrauchen, diffamieren, belästigen, stalken oder bedrohen.
• Verwenden Sie einen beliebigen feedbackr- oder feedbackr-Domainnamen als pseudonyme Absender-E-Mail-Adresse.
• Vermarkten Sie alle Waren oder Dienstleistungen für geschäftliche Zwecke (einschließlich Werbung und Abgabe von Angeboten zum Kauf oder Verkauf von Waren oder Dienstleistungen), sofern dies nicht ausdrücklich von feedbackr erlaubt wurde.
• Roboter, Spider, Scraper, Skripte oder sonstige automatisierte Mittel einsetzen, um auf feedbackr zuzugreifen, Stimmen oder Antworten abzugeben oder mit Sessions zu interagieren, außer über von uns ausdrücklich bereitgestellte Schnittstellen und innerhalb der dafür vorgesehenen Grenzen oder mit unserer vorherigen schriftlichen Zustimmung. Dazu zählen auch Last- oder Stresstests von feedbackr ohne unsere Erlaubnis. Das inkludiert auch KI Agenten (AI Agents).

Materialien und Dienstleistungen, die von Dritten bereitgestellt werden, unterliegen separaten Vereinbarungen, die diesen Materialien und Diensten beiliegen. feedbackr bietet keine Garantien und übernimmt keinerlei Verantwortung oder Haftung in Bezug auf die Dienste Dritter, einschließlich jeglicher Haftung, die sich aus einer Inkompatibilität zwischen einem Dienst eines Drittanbieters, feedbackr-Materialien, dem feedbackr-Dienst oder einem anderen Dienst eines Drittanbieters ergibt. Du erklärst dich damit einverstanden, dass du feedbackr nicht für die Dienste Dritter verantwortlich oder haftbar machst.

Sonderbehandlung für Spammer

Für den Fall, dass Sie oder andere den feedbackr-Dienst im Zusammenhang mit der Übertragung von Spam, unerbetenen E-Mails oder Postings unter Verstoß gegen diese Nutzungsbedingungen aufrufen oder nutzen, erkennen Sie an und erklären sich damit einverstanden, dass feedbackr im Rahmen dieser Nutzungsbedingungen irreparabel geschädigt werden würde und dass finanzielle Schäden ein unzureichendes und unwirksames Mittel wären; Sie erklären sich daher damit einverstanden, dass feedbackr berechtigt ist, sofortige Unterlassungsansprüche gegen eine solche Übertragung zu erwirken (zusätzlich zu allen anderen Rechtsbehelfe (nach Gesetz oder Billigkeit). feedbackr kann uneingeschränkt blockieren, filtern oder löschen Sie unerwünschte E-Mails.

Einschränkung und Beendigung der Nutzung

feedbackr kann deinen Zugriff auf Feedbackr jederzeit nach eigenem Ermessen und ohne vorherige Ankündigung oder Haftung dir gegenüber sperren, einschränken, deaktivieren, aussetzen oder beenden.

Meldung einer Urheberrechtsverletzung

feedbackr wird unter geeigneten Umständen die Konten von Nutzern kündigen, die die geistigen Eigentumsrechte anderer verletzen. feedbackr wird Hinweise auf Urheberrechtsverletzungen untersuchen und geeignete Maßnahmen gemäß dem Digital Millennium Copyright Act, Titel 17, United States Code, Abschnitt 512 (c) (2) („DMCA“) ergreifen.

Wenn Sie der Meinung sind, dass Ihr Werk in einer Weise verwendet oder kopiert wurde, die eine Urheberrechtsverletzung darstellt, und eine solche Verletzung auf feedbackr oder auf Websites, auf die von feedbackr verlinkt wird, erfolgt, senden Sie bitte eine schriftliche Mitteilung über die behauptete Urheberrechtsverletzung an den benannten Vertreter für feedbackr (siehe unten), der die folgenden Elemente enthalten muss:

• Eine physische oder elektronische Unterschrift der Person, die befugt ist, im Namen des Inhabers des Urheberrechts zu handeln, das angeblich verletzt wurde;
• Eine Beschreibung des oder der urheberrechtlich geschützten Werke, von denen Sie behaupten, dass sie verletzt wurden, und eine Angabe, welche Inhalte in diesen Werken angeblich urheberrechtlich geschützt sind und von denen Sie verlangen, dass sie entfernt werden oder auf welche der Zugriff deaktiviert werden soll;
• Eine Beschreibung, wo sich der Inhalt, von dem Sie behaupten, dass er gegen das Urheberrecht verstößt, auf feedbackr befindet;
• Informationen, die es feedbackr ermöglichen, Sie zu kontaktieren, wie Ihre Postanschrift, Telefonnummer und E-Mail-Adresse;
• Eine Erklärung von Ihnen, dass Sie in gutem Glauben der Ansicht sind, dass die Verwendung der in Ihrer Mitteilung genannten Inhalte in der beanstandeten Weise vom Urheberrechtsinhaber, seinem Vertreter oder dem Gesetz nicht genehmigt wurde;
• Eine Erklärung von Ihnen, dass die Informationen in Ihrer Mitteilung korrekt sind und dass Sie, unter Androhung des Meineids, der Urheberrechtsinhaber sind oder befugt sind, im Namen des Urheberrechtsinhabers zu handeln.

Links zu Websites Dritter

feedbackr kann Links enthalten, die Sie zu anderen Websites außerhalb des Feedbackr-Dienstes führen. Die verlinkten Seiten werden Ihnen von feedbackr aus praktischen Gründen zur Verfügung gestellt und die Aufnahme der Links bedeutet nicht, dass feedbackr eine verlinkte Seite billigt. feedbackr hat keine Kontrolle über die verlinkten Seiten und Sie erkennen daher an und stimmen zu, dass feedbackr nicht für den Inhalt einer verlinkten Website, für Links auf einer verlinkten Website oder für Änderungen oder Aktualisierungen einer verlinkten Website verantwortlich ist. Sie erkennen ferner an und stimmen zu, dass feedbackr nicht für jegliche Form der Übertragung (z. B. Webcasting) verantwortlich ist, die von verlinkten Seiten empfangen werden.

Werbung und Promotionen

feedbackr kann Werbung und Werbeaktionen von Dritten über feedbackr auf jede Art und Weise und in jedem Umfang schalten. Ihre Kommunikation, Aktivitäten, Beziehungen und Geschäftsbeziehungen mit Dritten, die über feedbackr werben oder bewerben, einschließlich der Zahlung und Lieferung zugehöriger Waren oder Dienstleistungen, sowie alle anderen Bedingungen, Garantien oder Zusicherungen im Zusammenhang mit solchen Geschäften, sind ausschließlich Angelegenheiten zwischen Ihnen und diesen Dritten. Sie erkennen an und erklären sich damit einverstanden, dass feedbackr nicht für Verluste oder Schäden jeglicher Art verantwortlich oder haftbar ist, die sich aus solchen Geschäften oder aus der Präsenz solcher Nicht-Feedbackr-Werbetreibenden auf feedbackr ergeben.

Garantien und Haftungsausschlüsse

Der Feedbackr-Service und die Feedbackr-Materialien werden von feedbackr unter diesen Nutzungsbedingungen „wie sie sind“ ohne jegliche ausdrückliche, stillschweigende, gesetzliche oder sonstige Garantie bereitgestellt, einschließlich, aber nicht beschränkt auf die stillschweigende Gewährleistung von Eigentumsrechten, Nichtverletzung von Rechten Dritter, Marktgängigkeit oder Eignung für einen bestimmten Zweck. Ohne Einschränkung des Vorstehenden übernimmt feedbackr keine Garantie dafür, dass

• der Feedbackr-Service und die Feedbackr-Materialien werden Ihren Anforderungen entsprechen;
• der Feedbackr-Service und die Feedbackr-Materialien werden unterbrechungsfrei, zeitnah, sicher oder fehlerfrei sein;
• die Ergebnisse, die durch die Nutzung des Feedbackr-Service und der Feedbackr-Materialien erzielt werden können, werden wirksam, genau oder zuverlässig sein;
• die Qualität der Website oder der von Ihnen gekauften oder zugänglichen Dienstleistungen oder Materialien wird Ihren Erwartungen entsprechen;
• und alle Fehler oder Mängel im Feedbackr-Service und den Feedbackr-Materialien werden korrigiert.

Dieser Feedbackr-Service und die Feedbackr-Materialien können technische oder andere Fehler, Ungenauigkeiten oder Tippfehler enthalten. feedbackr kann jederzeit nach eigenem Ermessen und ohne vorherige Ankündigung Änderungen an der Website, den Materialien und Diensten vornehmen, einschließlich der Preise und Beschreibungen der aufgelisteten Software oder Produkte. Der Feedbackr-Service und die Feedbackr-Materialien sind möglicherweise veraltet, und feedbackr verpflichtet sich nicht, die Website, Materialien und Dienste zu aktualisieren.

Sie erkennen an und stimmen zu, dass:

• feedbackr kontrolliert, befürwortet oder übernimmt keine Verantwortung für Materialien oder Dienstleistungen, die von Dritten angeboten werden, einschließlich Drittanbietern und Dritten, auf die über verlinkte Websites zugegriffen werden kann;
• feedbackr gibt keinerlei Zusicherungen oder Gewährleistungen in Bezug auf solche Dritten, deren Materialien oder Dienstleistungen ab;
• alle Geschäfte, die Sie möglicherweise mit solchen Dritten haben, erfolgen auf eigenes Risiko;
• und feedbackr haftet nicht für Materialien oder Dienstleistungen, die von Dritten angeboten werden.

feedbackr kontrolliert oder befürwortet die in den Diensten enthaltenen Materialien nicht und lehnt ausdrücklich jegliche Haftung in Bezug auf die Website, die Dienste und alle Handlungen ab, die sich aus Ihrer Nutzung des Feedbackr-Dienstes und der Feedbackr-Materialien sowie Ihrer Teilnahme an Diensten ergeben. Manager, Gastgeber, Kontoinhaber, Projektmitglieder und andere Dritte sind keine autorisierten Sprecher von feedbackr, und ihre Ansichten spiegeln nicht unbedingt die von feedbackr wider. Soweit gesetzlich zulässig, übernimmt feedbackr keine Haftung in Bezug auf Benutzermaterialien, die unter geistigen Eigentumsrechten, Verleumdung, Datenschutz, Öffentlichkeitsarbeit, Obszönität oder anderen Gesetzen entstehen. feedbackr lehnt außerdem jegliche Haftung in Bezug auf Missbrauch, Verlust, Änderung oder Nichtverfügbarkeit von Benutzermaterialien ab.

Die Nutzung des Feedbackr-Dienstes, der Feedbackr-Materialien oder das Herunterladen oder die andere Verwendung von Materialien erfolgt nach eigenem Ermessen und auf eigenes Risiko und mit Ihrer Zustimmung, dass Sie allein verantwortlich sind für Schäden an Ihrem Computersystem, Datenverlust oder andere Schäden, die sich aus solchen Aktivitäten ergeben. feedbackr übernimmt keine Haftung für Computerviren oder ähnlichen Softwarecode, der von der Website oder in Verbindung mit Diensten oder Materialien auf Ihren Computer heruntergeladen wird. Ratschläge oder Informationen, ob mündlich oder schriftlich, die Sie von feedbackr oder über die Website, Dienste oder Materialien erhalten, stellen keine Garantie dar, die nicht ausdrücklich in den Nutzungsbedingungen angegeben ist. feedbackr haftet nicht für Verluste, die Ihnen dadurch entstehen, dass jemand anderes Ihr Passwort oder Konto in Bezug auf die Website oder Dienste oder Materialien verwendet, entweder mit oder ohne Ihr Wissen.

In einigen Staaten oder Gerichtsbarkeiten ist der Ausschluss stillschweigender Garantien oder Einschränkungen der Gültigkeitsdauer einer stillschweigenden Garantie nicht zulässig, sodass die oben genannten Einschränkungen möglicherweise nicht für Sie gelten. Soweit zulässig, sind alle stillschweigenden Garantien auf neunzig (90) Tage beschränkt.

Entschädigung und Haftung

Sie erklären sich damit einverstanden, feedbackr und seine leitenden Angestellten, Co-Brander, anderen Partner und Mitarbeiter von allen Ansprüchen oder Forderungen, einschließlich angemessener Anwaltskosten, freizustellen und schadlos zu halten, die von Dritten aufgrund von oder aufgrund von:

• Ihre Benutzermaterialien und alle anderen Inhalte (z. B. Computerviren), die Sie über feedbackr einreichen, posten oder übertragen können, einschließlich der Verwendung solcher Benutzermaterialien oder Inhalte durch Dritte (z. B. Vertrauen auf die Richtigkeit, Vollständigkeit oder Nützlichkeit Ihrer Benutzermaterialien);
• Ihr Zugriff auf oder Ihre Nutzung von feedbackr (einschließlich jeglicher Nutzung durch Ihre Mitarbeiter, Auftragnehmer oder Vertreter sowie aller Verwendungen Ihrer Kontonummern, Benutzernamen und Passwörter, unabhängig davon, ob sie tatsächlich oder ausdrücklich von Ihnen autorisiert wurden, in Verbindung mit feedbackr);
• deine Verbindung zu feedbackr;
• Ihr Verstoß gegen die Nutzungsbedingungen;
• die Aktionen aller Mitglieder Ihrer Arbeitsgruppe, einschließlich nicht eingeloggter Benutzer, denen Sie Zugriff auf Ihre Feedbackr-Sitzungen gewährt haben
  Ihre Verletzung der geistigen Eigentumsrechte Dritter bei der Nutzung der auf feedbackr zur Verfügung gestellten Software;
• Ihre Verletzung von Rechten Dritter;
• Ihr Zugriff auf oder Ihre Nutzung von verlinkten Websites und Ihre Verbindungen zu diesen;
• oder jegliche Geschäfte zwischen Ihnen und Dritten, die über feedbackr werben oder promoten.

Internationale Nutzer

Auf den Feedbackr-Dienst kann von Ländern auf der ganzen Welt aus zugegriffen werden. Er kann Verweise auf Produkte, Dienstleistungen und Programme von feedbackr enthalten, die in Ihrem Land nicht verfügbar sind. Diese Verweise bedeuten nicht, dass feedbackr beabsichtigt, solche Produkte, Dienstleistungen oder Programme in Ihrem Land anzukündigen. Die Website wird von der Carrot & Company GmbH und ihren verbundenen Unternehmen von ihren Büros in Österreich aus kontrolliert, betrieben und verwaltet. feedbackr übernimmt keine Gewähr dafür, dass der Feedbackr-Dienst und die Feedbackr-Materialien für die Verwendung an anderen Orten außerhalb Österreichs geeignet oder verfügbar sind, und der Zugriff auf die Website aus Gebieten, in denen die Website, die Dienste oder Materialien illegal sind, ist verboten. Wenn Sie von einem Ort außerhalb Österreichs auf die Website zugreifen, sind Sie für die Einhaltung aller lokalen Gesetze verantwortlich.

Haftungsbeschränkung

In keinem Fall haften feedbackr, seine leitenden Angestellten, Direktoren, Mitarbeiter, Partner oder Lieferanten Ihnen oder Dritten gegenüber für besondere, strafbare, zufällige, indirekte oder Folgeschäden oder Verluste jeglicher Art oder für Schäden oder Verluste jeglicher Art, einschließlich solcher, die aus dem Verlust von Nutzung, Daten oder Gewinnen resultieren, unabhängig davon, ob feedbackr vorhersehbar ist oder ob feedbackr auf die Möglichkeit solcher Schäden oder Verluste hingewiesen wurde, sowie auf jegliche Haftungstheorie. einschließlich Vertrags- oder Gewährleistungsverstoß, Fahrlässigkeit oder anderer deliktischer Handlungen oder anderer Ansprüche, die sich aus oder in Verbindung mit:

• den Zugriff oder die Nutzung des Feedbackr-Dienstes oder der Feedbackr-Materialien oder die Unfähigkeit, auf diese zuzugreifen oder diese zu nutzen;
• die Aussagen oder Handlungen Dritter auf oder über die Website, Dienste oder Materialien;
• jegliche Geschäfte mit Anbietern oder anderen Dritten;
• jeder unbefugte Zugriff auf oder jede Änderung Ihrer Übertragungen, Benutzermaterialien oder anderer Daten;
• alle Informationen, die gesendet oder empfangen werden oder nicht gesendet oder empfangen werden;
• jegliches Versäumnis, Daten, Dateien, Materialien oder andere Inhalte zu speichern oder zu verlieren;
• alle verspäteten oder unterbrochenen verfügbaren Dienste;
• jede Website, auf die von dieser Website aus verwiesen wird oder auf die verlinkt wird;
• oder Ihr Zugriff auf oder Ihre Nutzung oder Unfähigkeit, auf eine verlinkte Website zuzugreifen oder sie zu nutzen.

Einige Gerichtsbarkeiten verbieten den Ausschluss oder die Beschränkung der Haftung für Folge- oder Nebenschäden. Dementsprechend gelten die oben genannten Einschränkungen und Ausschlüsse möglicherweise nicht für Sie.

Geltendes Recht und Gerichtsstand

Der Feedbackr-Service (ohne verlinkte Seiten) wird von der Carrot & Company GmbH von ihren Büros in Österreich aus gesteuert. Durch den Zugriff auf feedbackr erklären Sie sich damit einverstanden, dass alle Angelegenheiten im Zusammenhang mit Ihrem Zugriff auf oder Ihrer Nutzung von feedbackr den Gesetzen und Gesetzen Österreichs unterliegen, ohne Rücksicht auf die dortigen Kollisionsnormen. Die Parteien lehnen ausdrücklich das Übereinkommen der Vereinten Nationen über Verträge über den internationalen Warenkauf ab. Sie erklären sich auch damit einverstanden und unterwerfen sich hiermit der ausschließlichen persönlichen Zuständigkeit und dem Gerichtsstand des Obergerichts von Graz in Bezug auf solche Angelegenheiten.

Allgemeines

Die Nutzungsbedingungen und andere Regeln, Richtlinien, Lizenzen und Haftungsausschlüsse, die über feedbackr oder in Verbindung mit den Materialien und Diensten veröffentlicht wurden, stellen die gesamte Vereinbarung zwischen feedbackr und Ihnen in Bezug auf Ihren Zugriff auf oder Ihre Nutzung des feedbackr-Dienstes und der Materialien dar und ersetzen alle früheren Vereinbarungen zwischen Ihnen und feedbackr zu diesem Thema (einschließlich früherer Versionen der Nutzungsbedingungen). Ungeachtet des Vorstehenden gelten, soweit in den Nutzungsbedingungen dargelegte Bedingungen ausdrücklich den Bedingungen einer schriftlichen Vereinbarung zwischen Ihnen und feedbackr über die Nutzung bestimmter Dienste oder Materialien (einschließlich dienstspezifischer Nutzungsbedingungen und softwarespezifischer Lizenzen) widersprechen („ausgeführte Vereinbarung“), diese widersprüchlichen Bedingungen, die in der ausgeführten Vereinbarung dargelegt sind. Möglicherweise unterliegen Sie auch zusätzlichen Geschäftsbedingungen, die gelten können, wenn Sie andere Feedbackr-Dienste, Inhalte von Drittanbietern oder Software von Drittanbietern nutzen. Sie dürfen die Nutzungsbedingungen und die im Rahmen dieser Nutzungsbedingungen gewährten Rechte ohne vorherige schriftliche Zustimmung von feedbackr weder abtreten noch anderweitig übertragen. Wenn ein zuständiges Gericht aus irgendeinem Grund eine Bestimmung der Nutzungsbedingungen oder Teile davon für nicht durchsetzbar hält, wird diese Bestimmung so weit wie möglich durchgesetzt, um die Absicht der Parteien, wie sie in dieser Bestimmung zum Ausdruck kommt, zu verwirklichen, und der Rest der Nutzungsbedingungen bleibt in vollem Umfang in Kraft und wirksam. Ein Versäumnis von feedbackr, eine Bestimmung der Nutzungsbedingungen oder verwandter Rechte durchzusetzen oder auszuüben, stellt keinen Verzicht auf dieses Recht oder diese Bestimmung dar. Die in den Nutzungsbedingungen verwendeten Abschnittsüberschriften dienen lediglich der besseren Übersichtlichkeit und haben keine rechtliche oder vertragliche Wirkung.

Terms of Service

Everything you should know about the feedbackr terms of service!

Please read this document carefully before accessing or using feedbackr. Graciously adapted from myBalsamiq. Feel free to copy this TOS for your own use.

Introduction

English, not Legalese

Most Terms of Service and Privacy Policy documents are unreadable. They are written by lawyers and for lawyers, and in our opinion are not very effective.

Because we believe in establishing long-term relationships with our customers, we decided to use plain English instead, to make our terms as clear as possible.

Please don’t forget that we are real people. We are not perfect, but we’re trying our hardest, because we genuinely care about your success.

When you read feedbackr or we below, it refers to feedbackr by Carrot & Company GmbH, its affiliates and agents.

Should you have other questions or concerns about this document, please send us an e-mail at hello@feedbackr.io

Using feedbackr means accepting these terms

By accessing or using feedbackr in any way, whether you have created your own feedbackr account or are using feedbackr as audience, or are just browsing around, you agree to and are bound by the terms and conditions written in this document.

If you do not agree to all of the terms and conditions contained in this document, do not access feedbackr.

This is a living document

This is a living document. With your help, we want to make it the best in the industry.

If you read something that rubs you the wrong way, or if you think of something that should be added, please get in touch! We’re all ears! Email hello@feedbackr.io or contact us via our support service directly in the web-application and we’ll chat.

We don’t amend this document for any particular customer, but if your changes apply to all of our customers, we’ll be happy to update it for everyone.

We will likely improve this document over time. By continuing to use the site, you will implicitely accept the changes we make.

Your access and use of feedbackr is always subject to the most current version of this document.

Breach of Terms

If you breach any of the terms and conditions in this document, your authorization to access or use feedbackr automatically terminates. Any materials downloaded or printed from feedbackr in violation of the Terms of Use must be immediately destroyed.

We may block, restrict, disable, suspend or terminate your access to all or part of feedbackr at any time in our sole discretion, without prior notice or liability to you. To this day, we have never had to do this, and we hope it never happens.

If you think we removed your access by mistake, get in touch and we’ll give you our reasoning. We also have a quick way to restore access without losing any of your data.

Support

Email support as well as support directly within the feedbackr app is included. If you have an issue with feedbackr site, contact us! We are glad to help.

Access to your data

What personal data do you collect and why?

We collect the following personal data:

• Name
• E-mail address

We do not collect Address or Credit Card information directly. See Who can see my credit card number? below.

We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Please be aware that your browser must be enabled to accept cookies from feedbackr.io in order for you to use feedbackr.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

Who can see my password?

No-one. We never store your password unencrypted, so no-one can read it.

It is your sole responsibility to keep your user name, password and other sensitive information confidential. If you become aware of any unauthorized use of your account or any other breach of security, you shall notify feedbackr immediately.

If you forget your password, we send you a secure link via email that lets you reset it.

Who can see my credit card number?

No-one at feedbackr. We use the very trustworthy and secure Stripe payment service. Read about their security measures on the Stripe Terms of Service.

Our Commitment to Children’s Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How can I access or correct my personal information?

You can access all your personally identifiable information that we collect online. You can maintain by logging in to feedbackr and visiting the profile pages.

Who can see my Sessions?

Each session is private, and can only be seen by the owner. The questions you prepare and ask via feedbackr during sessions can be seen by anyone in the audience who knows the Session-Code.

For the purpose of maintaining the service and support you some feedbackr employees can see your sessions.

What are the guidelines feedbackr follows when accessing my data?

• We restrict who at feedbackr can access customer data to only senior members of the team, and never to outside contractors
• We only do it in response to a customer support question.
• We only do it in order to debug and fix the issue.
• We never make changes to anything unless explicitly requested by an account owner.
• We never ever ever share what we see with other customers or the general public.
• We might give access to authorities if requested in writing. We’ll try not to, but we don’t have the resources to fight the government.

Who else has access to my data?

We host our data on Amazon Web Services (AWS). Amazon employees have access to this data. Here’s their privacy policy. Amazon controls physical access to their locations. We don’t control physical access to our locations, other than standard locked doors.

We use secure private keys when accessing feedbackr servers via SSH.

As mentioned above, we rely on Stripe for payment processing.

We use Intercom to provide support directly within feedbackr. Here’s their privacy policy.

How is my data protected from another customer’s data?

All of our customers‘ data resides in the same database. We use software best practices to guarantee that only people who you designate as viewers of your data can access it. In other words, we segment our customer data via software. We do our best and are very confident we’re doing a good job at it, but, like every other web app that hosts their customers data on the same database, cannot guarantee that a sophisticated hacker cannot access other people’s data.

How are you protecting my data from hacker attacks?

Security is one of the main reasons we chose Amazon Web Services as the infrastructure provider for feedbackr.

To see all the steps Amazon takes to protect the data saved on its services, take a look at the extensive Security And Compliance Center and the security-related white papers. It’s what makes us sleep well at night. AWS is ISO/IEC 27002 certified.

We also have our own practices in place, which follow the industry’s best practices. We only give access to our servers to senior feedbackr security experts, we keep our servers always up to date with security fixes, have one-click ways to take down servers should they become infected/compromised and to create and deploy new clean ones, we always code-review security-related code internally before checking in, and more. We don’t run background checks on employees nor have CISSP certifications or have audit logs.

Our feedbackr service has never been compromised so far.

Should our systems get compromised, we will replace the server(s) that have been hacked with new ones (we can do this with very few clicks). If this doesn’t stop the attack, we’ll shut down the service until we can fix the vulnerability. We will also hire experts to help us and verify that we’re safe to resume service.

What should I do if I find a security vulnerability in feedbackr?

If you have discovered a security concern, please email us at hello@feedbackr.io. We’ll work with you to make sure that we understand the scope of the issue, and that we fully address your concern. We consider correspondence sent to hello@feedbackr.io our highest priority, and work to address any issues that arise as quickly as possible.

Please act in good faith towards our users’ privacy and data during your disclosure. We won’t take legal action against you or administrative action against your account if you act accordingly: White hat researchers are always appreciated.

Intellectual Property Rights

Who owns feedbackr materials?

feedbackr materials are all the information, data, documents (e.g. white papers, press releases, datasheets, FAQs, etc.), communications, downloads, files, text, images, photographs, graphics, videos, webcasts, publications, content, tools, resources, software, code, programs and products on feedbackr produced by Carrot & Company GmbH.

feedbackr materials are protected by copyrights, trademarks, patents, trade secrets and all other intellectual property and proprietary rights, and any unauthorized use of the feedbackr materials may violate such laws and the Terms of Use.

You agree not to copy, republish, frame, download, transmit, modify, adapt, create derivative works based on, rent, lease, loan, sell, assign, distribute, display, perform, license, sublicense or reverse engineer the feedbackr service or feedbackr Materials or any portions of them.

You agree that you will not decompile, reverse engineer or otherwise attempt to discover the source code of the software. Any copying or redistribution of the software is prohibited, including any copying or reproduction of the software to any other server or location for further reproduction, redistribution or use on a service bureau basis. Any unauthorized use, copying or distribution of the software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

The trademarks, logos and service marks displayed on this site are the property of Carrot & Company GmbH or other third parties. You are not permitted to use them without the prior written consent of Carrot & Company GmbH or such third party that may own the Marks.

• feedbackr materials may not be modified or altered in any way.
• feedbackr materials may not be distributed or sold, rented, leased, licensed or otherwise made available to others.
• You may not remove any copyright or other proprietary notices contained in the feedbackr materials.
• You may not copy or distribute any graphics in the feedbackr materials apart from their accompanying text.
• You will not quote or display feedbackr materials, or any portions thereof, out of context.
• feedbackr reserves the right to revoke the authorization to view, download and print the feedbackr materials available via feedbackr at any time, and any such use shall be discontinued immediately upon notice from feedbackr.
• The rights granted to you constitute a license and not a transfer of title.
• Any feedbackr materials made available only upon payment of a fee may only be viewed, downloaded and printed subject to your payment of such fee.

Who owns the IP of my sessions and assets?

feedbackr does not claim intellectual property rights over sessions created on feedbackr nor the assets your users upload.

We leave it to each feedbackr account owner to decide who should own the IP of the sessions created using their feedbackr site. We encourage account owners to make their policy clear to their site users, for example via email.

You acknowledge and agree that feedbackr has no liability of any kind should anyone you granted access to your content modify, destroy, corrupt, copy or distribute it, or violate the terms of use or other limitations that you may impose on the use of your shared content.

feedbackr does not pre-screen user materials that users provide or otherwise submit via feedbackr; however, feedbackr may remove any posted or submitted user materials from feedbackr for any reason without notice in its sole discretion. By posting or submitting your user materials, you represent and warrant that you own or otherwise control all of the intellectual property rights and other rights to your user materials as described in these Terms of Use, including all the rights necessary for you to post or submit your user materials.

In addition, by posting or otherwise submitting your user materials that contain images, photographs, pictures, videos, webcasts or that are otherwise graphical in whole or in part (“Images”), you represent and warrant that: (a) you own the copyright in such Images, or that you have obtained all necessary license(s) from the copyright owner(s) of such Images to use such Images, or portions thereof, in keeping with your use in connection with feedbackr and as otherwise permitted by these Terms of Use; (b) in the event you choose to grant licenses and sublicenses to such Images, you have the rights necessary to grant the licenses and sublicenses described in these Terms of Use; and (c) you have received consent from any and all persons depicted in such Images to use the Images as set forth in these Terms of Use, including the distribution, public display, public performance and reproduction of such Images.

You are solely and entirely responsible for all of your user materials that you post or otherwise submit via feedbackr. You shall assume all risks associated with the use of your user materials including any reliance on the accuracy, completeness or usefulness of your user materials. feedbackr does not guarantee the accuracy, integrity or quality of your user materials. You acknowledge and agree that by accessing or using feedbackr, you may be exposed to user materials from others that are offensive, indecent or otherwise objectionable.

Reliability

Do you guarantee that feedbackr will be accessible at all times?

In short, we do not. Like all other cloud-based applications, we are vulnerable to the inherent unreliability of the Internet.

That said, high reliability is something we are proud of and something we deliberately chose to compete on.

We monitor feedbackr closely and have set up automated alarms to be notified when the feedbackr service is under stress, so that we can deal with the issue before it becomes a problem that might impact customer access.

You acknowledge and agree that feedbackr shall not be liable for any failure to store your materials on feedbackr at any time.

Play Nice Clauses

Use of feedbackr

You agree that you shall not:

• Collect, harvest or engage in any other activity to obtain e-mail addresses, phone numbers, personal information or any other information about others.
• Use or attempt to gain access to or use another’s user or company account, password, data, or computer systems or networks connected to any feedbackr server, whether through hacking, password mining or any other means.
• Access or attempt to access any material that you are not authorized to access.
• Make available any files containing materials where you do not own or control, or have not received the necessary licenses to, all intellectual property rights, rights of privacy and publicity and all other rights in and to such materials.
• Use any materials in any manner that infringes any intellectual property rights or other rights of any party.
• Disrupt or interfere with the security of, or otherwise cause harm to, the feedbackr service, feedbackr materials, systems resources, accounts, passwords, servers or networks connected to or accessible through feedbackr or any affiliated or linked sites.
• Transmit unsolicited or bulk communications to any feedbackr account holder or to any feedbackr.io or affiliated e-mail address.
• Post or otherwise submit any software, programs or files that are harmful or disruptive of another’s equipment, software or other property, including any corrupted files, time bombs, Trojan horses, viruses and worms.
• Create a false identity for the purpose of misleading others.
• Download any materials posted by another that you know, or reasonably should know, cannot be legally reproduced, distributed, performed or displayed in such manner.
• Disrupt, interfere or inhibit any other user from using and enjoying the feedbackr service or other affiliated or linked sites, materials or services.
• Access or use feedbackr in any manner that could damage, disable, overburden or impair any feedbackr server or the network(s) connected to any feedbackr server.
• Violate any applicable laws or regulations related to the access to or use of feedbackr, or engage in any activity prohibited by the Terms of Use.
• Post or otherwise submit any topic, name, material or information that is child pornography, defamatory, excessively violent, harassing, inappropriate, indecent, lascivious, lewd, obscene, profane, racist, unlawful, or otherwise objectionable.
• Prepare, compile, use, download or otherwise copy any feedbackr user directory or other user or usage information or any portion thereof, or transmit, provide or otherwise distribute (whether or not for a fee) such directory or information to any third party.
• Engage in any chain letters, contests, junk e-mail, pyramid schemes, spamming, surveys or any other duplicative or unsolicited messages (commercial or otherwise).
• Violate the rights of feedbackr or any third party (including rights of privacy and publicity) or abuse, defame, harass, stalk or threaten another.
• Use any feedbackr or feedbackr domain name as a pseudonymous return e-mail address.
• Market any goods or services for any business purpose (including advertising and making offers to buy or sell goods or services), unless specifically allowed to do so by feedbackr.

Materials and Services provided by third parties are governed by separate agreements accompanying such materials and services. feedbackr offers no guarantees and assumes no responsibility or liability of any type with respect to the third-party services, including any liability resulting from incompatibility between a third-party service, feedbackr materials, the feedbackr service or another third-party service. You agree that you will not hold feedbackr responsible or liable with respect to the third-party services.

Special Treatment for Spammers

In the event of your or others’ access to or use of the feedbackr service in connection with the transmission of spam unsolicited e-mail or postings in violation of these Terms of Use, you acknowledge and agree that feedbackr would be irreparably harmed thereunder and that monetary damages would be an insufficient and ineffective remedy; therefore you agree that feedbackr is entitled to obtain immediate injunctive relief against any such transmission (in addition to all other remedies available at law or in equity). feedbackr may without restriction block, filter or delete unsolicited e-mail.

Restriction and Termination of Use

feedbackr may block, restrict, disable, suspend or terminate your access to all or part of feedbackr at any time in feedbackr’s sole discretion, without prior notice or liability to you.

Notification of Copyright Infringement

feedbackr will, in appropriate circumstances, terminate the accounts of users who infringe the intellectual property rights of others. feedbackr will investigate notices of copyright infringement and take appropriate actions under the Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c)(2) (“DMCA”).

If you believe that your work has been used or copied in a way that constitutes copyright infringement and such infringement is occurring on feedbackr or on sites linked to from feedbackr, please provide written notification of claimed copyright infringement to the designated agent for feedbackr (identified below), which must contain the following elements:

• A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest that is alleged to have been infringed;
• A description of the copyrighted work or works that you claim have been infringed and identification of what content in such work(s) is claimed to be infringing and which you request to be removed or access to which is to be disabled;
• A description of where the content that you claim is infringing is located on feedbackr;
• Information sufficient to permit feedbackr to contact you, such as your physical address, telephone number, and e-mail address;
• A statement by you that you have a good faith belief that the use of the content identified in your Notice in the manner complained of is not authorized by the copyright owner, its agent, or the law;
• A statement by you that the information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the copyright owner’s behalf.

Links to Third Party Sites

feedbackr may include links that will take you to other sites outside of the feedbackr service. The linked sites are provided by feedbackr to you as a convenience and the inclusion of the links do not imply any endorsement by feedbackr of any linked site. feedbackr has no control of the linked sites and you therefore acknowledge and agree that feedbackr is not responsible for the contents of any linked site, any link contained in a linked site or any changes or updates to a linked site. You further acknowledge and agree that feedbackr is not responsible for any form of transmission (e.g. webcasting) received from any linked site.

Advertisements and Promotions

feedbackr may run advertisements and promotions from third parties via feedbackr in any manner or mode and to any extent. Your communications, activities, relationships and business dealings with any third parties advertising or promoting via feedbackr, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, shall be solely matters between you and such third parties. You acknowledge and agree that feedbackr is not responsible or liable for any loss or damage of any kind incurred as the result of any such dealings or as the result of the presence of such non-feedbackr advertisers on feedbackr.

Warranties and Disclaimers

The feedbackr service and feedbackr materials are provided by feedbackr under these terms of use “as is” without warranty of any kind, either express, implied, statutory or otherwise, including, but not limited to, the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, feedbackr makes no warranty that

• the feedbackr service and feedbackr materials will meet your requirements;
• the feedbackr service and feedbackr materials will be uninterrupted, timely, secure, or error-free;
• the results that may be obtained from the use of feedbackr service and feedbackr materials will be effective, accurate, or reliable;
• the quality of the site or any services or materials purchased or accessible by you will meet your expectations;
• and any errors or defects in feedbackr service and feedbackr materials will be corrected.

This feedbackr service and feedbackr materials may include technical or other mistakes, inaccuracies, or typographical errors. feedbackr may make changes to the site, materials and services, including the prices and descriptions of any software or products listed, at any time in its sole discretion and without notice. The feedbackr service and feedbackr materials may be out of date, and feedbackr makes no commitment to update the site, materials and services.

You acknowledge and agree that:

• feedbackr does not control, endorse, or accept responsibility for any materials or services offered by third parties, including third-party vendors and third parties accessible through linked sites;
• feedbackr makes no representations or warranties whatsoever about any such third parties, their materials or services;
• any dealings you may have with such third parties are at your own risk;
• and feedbackr shall not be liable or responsible for any materials or services offered by third parties.

feedbackr does not control or endorse the materials found in any services and specifically disclaims any liability with regard to the site, services and any actions resulting from your use of the feedbackr service and feedbackr materials and participation in any services. Managers, hosts, account owners, project members and other third parties are not authorized feedbackr spokespersons, and their views do not necessarily reflect those of feedbackr. To the maximum extent permitted by law, feedbackr will have no liability related to user materials arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. feedbackr also disclaims all liability with respect to the misuse, loss, modification or unavailability of any user materials.

The use of feedbackr service, feedbackr materials or the downloading or other use of any materials is done at your own discretion and risk and with your agreement that you will be solely responsible for any damage to your computer system, loss of data or other harm that results from such activities. feedbackr assumes no liability for any computer virus or other similar software code that is downloaded to your computer from the site or in connection with any services or materials. No advice or information, whether oral or written, obtained by you from feedbackr or via the site, services or materials shall create any warranty not expressly stated in the terms of use. feedbackr will not be liable for any loss that you may incur as a result of someone else using your password or account with respect to the site or any services or materials, either with or without your knowledge.

Some states or jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty may last, so the above limitations may not apply to you. To the extent permissible, any implied warranties are limited to ninety (90) days.

Indemnity and Liability

You agree to indemnify and hold feedbackr and its officers, co-branders, other partners and employees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of:

• your user materials and any other content (e.g. computer viruses) that you may submit, post to or transmit through feedbackr, including a third party’s use of such user materials or content (e.g. reliance on the accuracy, completeness or usefulness of your user materials);
• your access to or use of feedbackr (including any use by your employees, contractors or agents and all uses of your account numbers, user names and passwords, whether or not actually or expressly authorized by you, in connection with feedbackr);
• your connection to feedbackr;
• your violation of the Terms of Use;
• the actions of any member of your work group, including non-logged in users you have granted access to your feedbackr sessions
  your infringement of any third party’s intellectual property rights when using any of the software made available on feedbackr;
• your violation of any rights of any third party;
• your access to or use of linked sites and your connections thereto;
• or any dealings between you and any third parties advertising or promoting via feedbackr.

International Users

The feedbackr service can be accessed from countries around the world and may contain references to feedbackr products, services and programs that are not available in your country. These references do not imply that feedbackr intends to announce such products, services or programs in your country. The Site is controlled, operated and administered by Carrot & Company GmbH and its affiliates from their offices within Austria. feedbackr makes no representation that the feedbackr service and feedbackr materials are appropriate or available for use at other locations outside Austria, and access to the Site from territories where the Site, the Services or Materials are illegal is prohibited. If you access the Site from a location outside Austria, you are responsible for compliance with all local laws.

Limitation of Liability

In no event shall feedbackr, its officers, directors, employees, partners or suppliers be liable to you or any third party for any special, punitive, incidental, indirect or consequential damages or losses of any kind, or any damages or losses whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or if feedbackr has been advised of the possibility of such damages or losses, and on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with:

• the access or use of or the inability to access or use the feedbackr service or feedbackr materials;
• the statements or actions of any third party on or via the site, services or materials;
• any dealings with vendors or other third parties;
• any unauthorized access to or alteration of your transmissions, user materials or other data;
• any information that is sent or received or not sent or received;
• any failure to store or loss of data, files, materials or other content;
• any services available that are delayed or interrupted;
• any web site referenced or linked to from this site;
• or your access to or use of or inability to access or use any linked site.

Some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages. Accordingly, the limitations and exclusions set forth above may not apply to you.

Governing Law and Jurisdiction

The feedbackr service (excluding linked sites) is controlled by Carrot & Company GmbH from its offices within Austria. By accessing feedbackr, you agree that all matters relating to your access to, or use of, feedbackr shall be governed by the statutes and laws Austria, without regard to the conflicts of laws principles thereof. The parties specifically disclaim the U.N. Convention on Contracts for the International Sale of Goods. You also agree and hereby submit to the exclusive personal jurisdiction and venue of the Superior Court of Graz with respect to such matters.

General

The Terms of Use and other rules, guidelines, licenses and disclaimers posted via feedbackr or in connection with the Materials and Services constitute the entire agreement between feedbackr and you with respect to your access to or use of the feedbackr service and materials superseding any prior agreements between you and feedbackr on such subject matter (including any prior versions of the Terms of Use). Notwithstanding the foregoing, to the extent that any terms set forth in the Terms of Use expressly contradict any terms of a written agreement between you and feedbackr regarding the use of specific Services or Materials (including Service-specific terms of use and Software-specific licenses) (“Executed Agreement”), such contradictory terms set forth in the Executed Agreement shall govern. You may also be subject to additional terms and conditions that may apply when you use other feedbackr services, third party content or third party software. You may not assign or otherwise transfer the Terms of Use nor any right granted hereunder without feedbackr prior written consent. If for any reason a court of competent jurisdiction finds any provision of the Terms of Use, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to effect the intent of the parties as reflected by that provision, and the remainder of the Terms of Use shall continue in full force and effect. Any failure by feedbackr to enforce or exercise any provision of the Terms of Use or related right shall not constitute a waiver of that right or provision. The section titles used in the Terms of Use are purely for convenience and carry with them no legal or contractual effect.

Terms of Service

Everything you should know about the feedbackr terms of service!

Please read this document carefully before accessing or using feedbackr. Graciously adapted from myBalsamiq. Feel free to copy this TOS for your own use.

Introduction

English, not Legalese

Most Terms of Service and Privacy Policy documents are unreadable. They are written by lawyers and for lawyers, and in our opinion are not very effective.

Because we believe in establishing long-term relationships with our customers, we decided to use plain English instead, to make our terms as clear as possible.

Please don’t forget that we are real people. We are not perfect, but we’re trying our hardest, because we genuinely care about your success.

When you read feedbackr or we below, it refers to feedbackr by Carrot & Company GmbH, its affiliates and agents.

Should you have other questions or concerns about this document, please send us an e-mail at hello@feedbackr.io

Using feedbackr means accepting these terms

By accessing or using feedbackr in any way, whether you have created your own feedbackr account or are using feedbackr as audience, or are just browsing around, you agree to and are bound by the terms and conditions written in this document.

If you do not agree to all of the terms and conditions contained in this document, do not access feedbackr.

This is a living document

This is a living document. With your help, we want to make it the best in the industry.

If you read something that rubs you the wrong way, or if you think of something that should be added, please get in touch! We’re all ears! Email hello@feedbackr.io or contact us via our support service directly in the web-application and we’ll chat.

We don’t amend this document for any particular customer, but if your changes apply to all of our customers, we’ll be happy to update it for everyone.

We will likely improve this document over time. By continuing to use the site, you will implicitely accept the changes we make.

Your access and use of feedbackr is always subject to the most current version of this document.

Breach of Terms

If you breach any of the terms and conditions in this document, your authorization to access or use feedbackr automatically terminates. Any materials downloaded or printed from feedbackr in violation of the Terms of Use must be immediately destroyed.

We may block, restrict, disable, suspend or terminate your access to all or part of feedbackr at any time in our sole discretion, without prior notice or liability to you. To this day, we have never had to do this, and we hope it never happens.

If you think we removed your access by mistake, get in touch and we’ll give you our reasoning. We also have a quick way to restore access without losing any of your data.

Support

Email support as well as support directly within the feedbackr app is included. If you have an issue with feedbackr site, contact us! We are glad to help.

Access to your data

What personal data do you collect and why?

We collect the following personal data:

• Name
• E-mail address

We do not collect Address or Credit Card information directly. See Who can see my credit card number? below.

We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Please be aware that your browser must be enabled to accept cookies from feedbackr.io in order for you to use feedbackr.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

Who can see my password?

No-one. We never store your password unencrypted, so no-one can read it.

It is your sole responsibility to keep your user name, password and other sensitive information confidential. If you become aware of any unauthorized use of your account or any other breach of security, you shall notify feedbackr immediately.

If you forget your password, we send you a secure link via email that lets you reset it.

Who can see my credit card number?

No-one at feedbackr. We use the very trustworthy and secure Stripe payment service. Read about their security measures on the Stripe Terms of Service.

Our Commitment to Children’s Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How can I access or correct my personal information?

You can access all your personally identifiable information that we collect online. You can maintain by logging in to feedbackr and visiting the profile pages.

Who can see my Sessions?

Each session is private, and can only be seen by the owner. The questions you prepare and ask via feedbackr during sessions can be seen by anyone in the audience who knows the Session-Code.

For the purpose of maintaining the service and support you some feedbackr employees can see your sessions.

What are the guidelines feedbackr follows when accessing my data?

• We restrict who at feedbackr can access customer data to only senior members of the team, and never to outside contractors
• We only do it in response to a customer support question.
• We only do it in order to debug and fix the issue.
• We never make changes to anything unless explicitly requested by an account owner.
• We never ever ever share what we see with other customers or the general public.
• We might give access to authorities if requested in writing. We’ll try not to, but we don’t have the resources to fight the government.

Who else has access to my data?

We host our data on Amazon Web Services (AWS). Amazon employees have access to this data. Here’s their privacy policy. Amazon controls physical access to their locations. We don’t control physical access to our locations, other than standard locked doors.

We use secure private keys when accessing feedbackr servers via SSH.

As mentioned above, we rely on Stripe for payment processing.

We use Intercom to provide support directly within feedbackr. Here’s their privacy policy.

How is my data protected from another customer’s data?

All of our customers‘ data resides in the same database. We use software best practices to guarantee that only people who you designate as viewers of your data can access it. In other words, we segment our customer data via software. We do our best and are very confident we’re doing a good job at it, but, like every other web app that hosts their customers data on the same database, cannot guarantee that a sophisticated hacker cannot access other people’s data.

How are you protecting my data from hacker attacks?

Security is one of the main reasons we chose Amazon Web Services as the infrastructure provider for feedbackr.

To see all the steps Amazon takes to protect the data saved on its services, take a look at the extensive Security And Compliance Center and the security-related white papers. It’s what makes us sleep well at night. AWS is ISO/IEC 27002 certified.

We also have our own practices in place, which follow the industry’s best practices. We only give access to our servers to senior feedbackr security experts, we keep our servers always up to date with security fixes, have one-click ways to take down servers should they become infected/compromised and to create and deploy new clean ones, we always code-review security-related code internally before checking in, and more. We don’t run background checks on employees nor have CISSP certifications or have audit logs.

Our feedbackr service has never been compromised so far.

Should our systems get compromised, we will replace the server(s) that have been hacked with new ones (we can do this with very few clicks). If this doesn’t stop the attack, we’ll shut down the service until we can fix the vulnerability. We will also hire experts to help us and verify that we’re safe to resume service.

What should I do if I find a security vulnerability in feedbackr?

If you have discovered a security concern, please email us at hello@feedbackr.io. We’ll work with you to make sure that we understand the scope of the issue, and that we fully address your concern. We consider correspondence sent to hello@feedbackr.io our highest priority, and work to address any issues that arise as quickly as possible.

Please act in good faith towards our users’ privacy and data during your disclosure. We won’t take legal action against you or administrative action against your account if you act accordingly: White hat researchers are always appreciated.

Intellectual Property Rights

Who owns feedbackr materials?

feedbackr materials are all the information, data, documents (e.g. white papers, press releases, datasheets, FAQs, etc.), communications, downloads, files, text, images, photographs, graphics, videos, webcasts, publications, content, tools, resources, software, code, programs and products on feedbackr produced by Carrot & Company GmbH.

feedbackr materials are protected by copyrights, trademarks, patents, trade secrets and all other intellectual property and proprietary rights, and any unauthorized use of the feedbackr materials may violate such laws and the Terms of Use.

You agree not to copy, republish, frame, download, transmit, modify, adapt, create derivative works based on, rent, lease, loan, sell, assign, distribute, display, perform, license, sublicense or reverse engineer the feedbackr service or feedbackr Materials or any portions of them.

You agree that you will not decompile, reverse engineer or otherwise attempt to discover the source code of the software. Any copying or redistribution of the software is prohibited, including any copying or reproduction of the software to any other server or location for further reproduction, redistribution or use on a service bureau basis. Any unauthorized use, copying or distribution of the software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

The trademarks, logos and service marks displayed on this site are the property of Carrot & Company GmbH or other third parties. You are not permitted to use them without the prior written consent of Carrot & Company GmbH or such third party that may own the Marks.

• feedbackr materials may not be modified or altered in any way.
• feedbackr materials may not be distributed or sold, rented, leased, licensed or otherwise made available to others.
• You may not remove any copyright or other proprietary notices contained in the feedbackr materials.
• You may not copy or distribute any graphics in the feedbackr materials apart from their accompanying text.
• You will not quote or display feedbackr materials, or any portions thereof, out of context.
• feedbackr reserves the right to revoke the authorization to view, download and print the feedbackr materials available via feedbackr at any time, and any such use shall be discontinued immediately upon notice from feedbackr.
• The rights granted to you constitute a license and not a transfer of title.
• Any feedbackr materials made available only upon payment of a fee may only be viewed, downloaded and printed subject to your payment of such fee.

Who owns the IP of my sessions and assets?

feedbackr does not claim intellectual property rights over sessions created on feedbackr nor the assets your users upload.

We leave it to each feedbackr account owner to decide who should own the IP of the sessions created using their feedbackr site. We encourage account owners to make their policy clear to their site users, for example via email.

You acknowledge and agree that feedbackr has no liability of any kind should anyone you granted access to your content modify, destroy, corrupt, copy or distribute it, or violate the terms of use or other limitations that you may impose on the use of your shared content.

feedbackr does not pre-screen user materials that users provide or otherwise submit via feedbackr; however, feedbackr may remove any posted or submitted user materials from feedbackr for any reason without notice in its sole discretion. By posting or submitting your user materials, you represent and warrant that you own or otherwise control all of the intellectual property rights and other rights to your user materials as described in these Terms of Use, including all the rights necessary for you to post or submit your user materials.

In addition, by posting or otherwise submitting your user materials that contain images, photographs, pictures, videos, webcasts or that are otherwise graphical in whole or in part (“Images”), you represent and warrant that: (a) you own the copyright in such Images, or that you have obtained all necessary license(s) from the copyright owner(s) of such Images to use such Images, or portions thereof, in keeping with your use in connection with feedbackr and as otherwise permitted by these Terms of Use; (b) in the event you choose to grant licenses and sublicenses to such Images, you have the rights necessary to grant the licenses and sublicenses described in these Terms of Use; and (c) you have received consent from any and all persons depicted in such Images to use the Images as set forth in these Terms of Use, including the distribution, public display, public performance and reproduction of such Images.

You are solely and entirely responsible for all of your user materials that you post or otherwise submit via feedbackr. You shall assume all risks associated with the use of your user materials including any reliance on the accuracy, completeness or usefulness of your user materials. feedbackr does not guarantee the accuracy, integrity or quality of your user materials. You acknowledge and agree that by accessing or using feedbackr, you may be exposed to user materials from others that are offensive, indecent or otherwise objectionable.

Reliability

Do you guarantee that feedbackr will be accessible at all times?

In short, we do not. Like all other cloud-based applications, we are vulnerable to the inherent unreliability of the Internet.

That said, high reliability is something we are proud of and something we deliberately chose to compete on.

We monitor feedbackr closely and have set up automated alarms to be notified when the feedbackr service is under stress, so that we can deal with the issue before it becomes a problem that might impact customer access.

You acknowledge and agree that feedbackr shall not be liable for any failure to store your materials on feedbackr at any time.

Play Nice Clauses

Use of feedbackr

You agree that you shall not:

• Collect, harvest or engage in any other activity to obtain e-mail addresses, phone numbers, personal information or any other information about others.
• Use or attempt to gain access to or use another’s user or company account, password, data, or computer systems or networks connected to any feedbackr server, whether through hacking, password mining or any other means.
• Access or attempt to access any material that you are not authorized to access.
• Make available any files containing materials where you do not own or control, or have not received the necessary licenses to, all intellectual property rights, rights of privacy and publicity and all other rights in and to such materials.
• Use any materials in any manner that infringes any intellectual property rights or other rights of any party.
• Disrupt or interfere with the security of, or otherwise cause harm to, the feedbackr service, feedbackr materials, systems resources, accounts, passwords, servers or networks connected to or accessible through feedbackr or any affiliated or linked sites.
• Transmit unsolicited or bulk communications to any feedbackr account holder or to any feedbackr.io or affiliated e-mail address.
• Post or otherwise submit any software, programs or files that are harmful or disruptive of another’s equipment, software or other property, including any corrupted files, time bombs, Trojan horses, viruses and worms.
• Create a false identity for the purpose of misleading others.
• Download any materials posted by another that you know, or reasonably should know, cannot be legally reproduced, distributed, performed or displayed in such manner.
• Disrupt, interfere or inhibit any other user from using and enjoying the feedbackr service or other affiliated or linked sites, materials or services.
• Access or use feedbackr in any manner that could damage, disable, overburden or impair any feedbackr server or the network(s) connected to any feedbackr server.
• Violate any applicable laws or regulations related to the access to or use of feedbackr, or engage in any activity prohibited by the Terms of Use.
• Post or otherwise submit any topic, name, material or information that is child pornography, defamatory, excessively violent, harassing, inappropriate, indecent, lascivious, lewd, obscene, profane, racist, unlawful, or otherwise objectionable.
• Prepare, compile, use, download or otherwise copy any feedbackr user directory or other user or usage information or any portion thereof, or transmit, provide or otherwise distribute (whether or not for a fee) such directory or information to any third party.
• Engage in any chain letters, contests, junk e-mail, pyramid schemes, spamming, surveys or any other duplicative or unsolicited messages (commercial or otherwise).
• Violate the rights of feedbackr or any third party (including rights of privacy and publicity) or abuse, defame, harass, stalk or threaten another.
• Use any feedbackr or feedbackr domain name as a pseudonymous return e-mail address.
• Market any goods or services for any business purpose (including advertising and making offers to buy or sell goods or services), unless specifically allowed to do so by feedbackr.

Materials and Services provided by third parties are governed by separate agreements accompanying such materials and services. feedbackr offers no guarantees and assumes no responsibility or liability of any type with respect to the third-party services, including any liability resulting from incompatibility between a third-party service, feedbackr materials, the feedbackr service or another third-party service. You agree that you will not hold feedbackr responsible or liable with respect to the third-party services.

Special Treatment for Spammers

In the event of your or others’ access to or use of the feedbackr service in connection with the transmission of spam unsolicited e-mail or postings in violation of these Terms of Use, you acknowledge and agree that feedbackr would be irreparably harmed thereunder and that monetary damages would be an insufficient and ineffective remedy; therefore you agree that feedbackr is entitled to obtain immediate injunctive relief against any such transmission (in addition to all other remedies available at law or in equity). feedbackr may without restriction block, filter or delete unsolicited e-mail.

Restriction and Termination of Use

feedbackr may block, restrict, disable, suspend or terminate your access to all or part of feedbackr at any time in feedbackr’s sole discretion, without prior notice or liability to you.

Notification of Copyright Infringement

feedbackr will, in appropriate circumstances, terminate the accounts of users who infringe the intellectual property rights of others. feedbackr will investigate notices of copyright infringement and take appropriate actions under the Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c)(2) (“DMCA”).

If you believe that your work has been used or copied in a way that constitutes copyright infringement and such infringement is occurring on feedbackr or on sites linked to from feedbackr, please provide written notification of claimed copyright infringement to the designated agent for feedbackr (identified below), which must contain the following elements:

• A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest that is alleged to have been infringed;
• A description of the copyrighted work or works that you claim have been infringed and identification of what content in such work(s) is claimed to be infringing and which you request to be removed or access to which is to be disabled;
• A description of where the content that you claim is infringing is located on feedbackr;
• Information sufficient to permit feedbackr to contact you, such as your physical address, telephone number, and e-mail address;
• A statement by you that you have a good faith belief that the use of the content identified in your Notice in the manner complained of is not authorized by the copyright owner, its agent, or the law;
• A statement by you that the information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the copyright owner’s behalf.

Links to Third Party Sites

feedbackr may include links that will take you to other sites outside of the feedbackr service. The linked sites are provided by feedbackr to you as a convenience and the inclusion of the links do not imply any endorsement by feedbackr of any linked site. feedbackr has no control of the linked sites and you therefore acknowledge and agree that feedbackr is not responsible for the contents of any linked site, any link contained in a linked site or any changes or updates to a linked site. You further acknowledge and agree that feedbackr is not responsible for any form of transmission (e.g. webcasting) received from any linked site.

Advertisements and Promotions

feedbackr may run advertisements and promotions from third parties via feedbackr in any manner or mode and to any extent. Your communications, activities, relationships and business dealings with any third parties advertising or promoting via feedbackr, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, shall be solely matters between you and such third parties. You acknowledge and agree that feedbackr is not responsible or liable for any loss or damage of any kind incurred as the result of any such dealings or as the result of the presence of such non-feedbackr advertisers on feedbackr.

Warranties and Disclaimers

The feedbackr service and feedbackr materials are provided by feedbackr under these terms of use “as is” without warranty of any kind, either express, implied, statutory or otherwise, including, but not limited to, the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, feedbackr makes no warranty that

• the feedbackr service and feedbackr materials will meet your requirements;
• the feedbackr service and feedbackr materials will be uninterrupted, timely, secure, or error-free;
• the results that may be obtained from the use of feedbackr service and feedbackr materials will be effective, accurate, or reliable;
• the quality of the site or any services or materials purchased or accessible by you will meet your expectations;
• and any errors or defects in feedbackr service and feedbackr materials will be corrected.

This feedbackr service and feedbackr materials may include technical or other mistakes, inaccuracies, or typographical errors. feedbackr may make changes to the site, materials and services, including the prices and descriptions of any software or products listed, at any time in its sole discretion and without notice. The feedbackr service and feedbackr materials may be out of date, and feedbackr makes no commitment to update the site, materials and services.

You acknowledge and agree that:

• feedbackr does not control, endorse, or accept responsibility for any materials or services offered by third parties, including third-party vendors and third parties accessible through linked sites;
• feedbackr makes no representations or warranties whatsoever about any such third parties, their materials or services;
• any dealings you may have with such third parties are at your own risk;
• and feedbackr shall not be liable or responsible for any materials or services offered by third parties.

feedbackr does not control or endorse the materials found in any services and specifically disclaims any liability with regard to the site, services and any actions resulting from your use of the feedbackr service and feedbackr materials and participation in any services. Managers, hosts, account owners, project members and other third parties are not authorized feedbackr spokespersons, and their views do not necessarily reflect those of feedbackr. To the maximum extent permitted by law, feedbackr will have no liability related to user materials arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. feedbackr also disclaims all liability with respect to the misuse, loss, modification or unavailability of any user materials.

The use of feedbackr service, feedbackr materials or the downloading or other use of any materials is done at your own discretion and risk and with your agreement that you will be solely responsible for any damage to your computer system, loss of data or other harm that results from such activities. feedbackr assumes no liability for any computer virus or other similar software code that is downloaded to your computer from the site or in connection with any services or materials. No advice or information, whether oral or written, obtained by you from feedbackr or via the site, services or materials shall create any warranty not expressly stated in the terms of use. feedbackr will not be liable for any loss that you may incur as a result of someone else using your password or account with respect to the site or any services or materials, either with or without your knowledge.

Some states or jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty may last, so the above limitations may not apply to you. To the extent permissible, any implied warranties are limited to ninety (90) days.

Indemnity and Liability

You agree to indemnify and hold feedbackr and its officers, co-branders, other partners and employees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of:

• your user materials and any other content (e.g. computer viruses) that you may submit, post to or transmit through feedbackr, including a third party’s use of such user materials or content (e.g. reliance on the accuracy, completeness or usefulness of your user materials);
• your access to or use of feedbackr (including any use by your employees, contractors or agents and all uses of your account numbers, user names and passwords, whether or not actually or expressly authorized by you, in connection with feedbackr);
• your connection to feedbackr;
• your violation of the Terms of Use;
• the actions of any member of your work group, including non-logged in users you have granted access to your feedbackr sessions
  your infringement of any third party’s intellectual property rights when using any of the software made available on feedbackr;
• your violation of any rights of any third party;
• your access to or use of linked sites and your connections thereto;
• or any dealings between you and any third parties advertising or promoting via feedbackr.

International Users

The feedbackr service can be accessed from countries around the world and may contain references to feedbackr products, services and programs that are not available in your country. These references do not imply that feedbackr intends to announce such products, services or programs in your country. The Site is controlled, operated and administered by Carrot & Company GmbH and its affiliates from their offices within Austria. feedbackr makes no representation that the feedbackr service and feedbackr materials are appropriate or available for use at other locations outside Austria, and access to the Site from territories where the Site, the Services or Materials are illegal is prohibited. If you access the Site from a location outside Austria, you are responsible for compliance with all local laws.

Limitation of Liability

In no event shall feedbackr, its officers, directors, employees, partners or suppliers be liable to you or any third party for any special, punitive, incidental, indirect or consequential damages or losses of any kind, or any damages or losses whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or if feedbackr has been advised of the possibility of such damages or losses, and on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with:

• the access or use of or the inability to access or use the feedbackr service or feedbackr materials;
• the statements or actions of any third party on or via the site, services or materials;
• any dealings with vendors or other third parties;
• any unauthorized access to or alteration of your transmissions, user materials or other data;
• any information that is sent or received or not sent or received;
• any failure to store or loss of data, files, materials or other content;
• any services available that are delayed or interrupted;
• any web site referenced or linked to from this site;
• or your access to or use of or inability to access or use any linked site.

Some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages. Accordingly, the limitations and exclusions set forth above may not apply to you.

Governing Law and Jurisdiction

The feedbackr service (excluding linked sites) is controlled by Carrot & Company GmbH from its offices within Austria. By accessing feedbackr, you agree that all matters relating to your access to, or use of, feedbackr shall be governed by the statutes and laws Austria, without regard to the conflicts of laws principles thereof. The parties specifically disclaim the U.N. Convention on Contracts for the International Sale of Goods. You also agree and hereby submit to the exclusive personal jurisdiction and venue of the Superior Court of Graz with respect to such matters.

General

The Terms of Use and other rules, guidelines, licenses and disclaimers posted via feedbackr or in connection with the Materials and Services constitute the entire agreement between feedbackr and you with respect to your access to or use of the feedbackr service and materials superseding any prior agreements between you and feedbackr on such subject matter (including any prior versions of the Terms of Use). Notwithstanding the foregoing, to the extent that any terms set forth in the Terms of Use expressly contradict any terms of a written agreement between you and feedbackr regarding the use of specific Services or Materials (including Service-specific terms of use and Software-specific licenses) (“Executed Agreement”), such contradictory terms set forth in the Executed Agreement shall govern. You may also be subject to additional terms and conditions that may apply when you use other feedbackr services, third party content or third party software. You may not assign or otherwise transfer the Terms of Use nor any right granted hereunder without feedbackr prior written consent. If for any reason a court of competent jurisdiction finds any provision of the Terms of Use, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to effect the intent of the parties as reflected by that provision, and the remainder of the Terms of Use shall continue in full force and effect. Any failure by feedbackr to enforce or exercise any provision of the Terms of Use or related right shall not constitute a waiver of that right or provision. The section titles used in the Terms of Use are purely for convenience and carry with them no legal or contractual effect.

Terms of Service

Everything you should know about the feedbackr terms of service!

Please read this document carefully before accessing or using feedbackr. Graciously adapted from myBalsamiq. Feel free to copy this TOS for your own use.

Introduction

English, not Legalese

Most Terms of Service and Privacy Policy documents are unreadable. They are written by lawyers and for lawyers, and in our opinion are not very effective.

Because we believe in establishing long-term relationships with our customers, we decided to use plain English instead, to make our terms as clear as possible.

Please don’t forget that we are real people. We are not perfect, but we’re trying our hardest, because we genuinely care about your success.

When you read feedbackr or we below, it refers to feedbackr by Carrot & Company GmbH, its affiliates and agents.

Should you have other questions or concerns about this document, please send us an e-mail at hello@feedbackr.io

Using feedbackr means accepting these terms

By accessing or using feedbackr in any way, whether you have created your own feedbackr account or are using feedbackr as audience, or are just browsing around, you agree to and are bound by the terms and conditions written in this document.

If you do not agree to all of the terms and conditions contained in this document, do not access feedbackr.

This is a living document

This is a living document. With your help, we want to make it the best in the industry.

If you read something that rubs you the wrong way, or if you think of something that should be added, please get in touch! We’re all ears! Email hello@feedbackr.io or contact us via our support service directly in the web-application and we’ll chat.

We don’t amend this document for any particular customer, but if your changes apply to all of our customers, we’ll be happy to update it for everyone.

We will likely improve this document over time. By continuing to use the site, you will implicitely accept the changes we make.

Your access and use of feedbackr is always subject to the most current version of this document.

Breach of Terms

If you breach any of the terms and conditions in this document, your authorization to access or use feedbackr automatically terminates. Any materials downloaded or printed from feedbackr in violation of the Terms of Use must be immediately destroyed.

We may block, restrict, disable, suspend or terminate your access to all or part of feedbackr at any time in our sole discretion, without prior notice or liability to you. To this day, we have never had to do this, and we hope it never happens.

If you think we removed your access by mistake, get in touch and we’ll give you our reasoning. We also have a quick way to restore access without losing any of your data.

Support

Email support as well as support directly within the feedbackr app is included. If you have an issue with feedbackr site, contact us! We are glad to help.

Access to your data

What personal data do you collect and why?

We collect the following personal data:

• Name
• E-mail address

We do not collect Address or Credit Card information directly. See Who can see my credit card number? below.

We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Please be aware that your browser must be enabled to accept cookies from feedbackr.io in order for you to use feedbackr.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

Who can see my password?

No-one. We never store your password unencrypted, so no-one can read it.

It is your sole responsibility to keep your user name, password and other sensitive information confidential. If you become aware of any unauthorized use of your account or any other breach of security, you shall notify feedbackr immediately.

If you forget your password, we send you a secure link via email that lets you reset it.

Who can see my credit card number?

No-one at feedbackr. We use the very trustworthy and secure Stripe payment service. Read about their security measures on the Stripe Terms of Service.

Our Commitment to Children’s Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How can I access or correct my personal information?

You can access all your personally identifiable information that we collect online. You can maintain by logging in to feedbackr and visiting the profile pages.

Who can see my Sessions?

Each session is private, and can only be seen by the owner. The questions you prepare and ask via feedbackr during sessions can be seen by anyone in the audience who knows the Session-Code.

For the purpose of maintaining the service and support you some feedbackr employees can see your sessions.

What are the guidelines feedbackr follows when accessing my data?

• We restrict who at feedbackr can access customer data to only senior members of the team, and never to outside contractors
• We only do it in response to a customer support question.
• We only do it in order to debug and fix the issue.
• We never make changes to anything unless explicitly requested by an account owner.
• We never ever ever share what we see with other customers or the general public.
• We might give access to authorities if requested in writing. We’ll try not to, but we don’t have the resources to fight the government.

Who else has access to my data?

We host our data on Amazon Web Services (AWS). Amazon employees have access to this data. Here’s their privacy policy. Amazon controls physical access to their locations. We don’t control physical access to our locations, other than standard locked doors.

We use secure private keys when accessing feedbackr servers via SSH.

As mentioned above, we rely on Stripe for payment processing.

We use Intercom to provide support directly within feedbackr. Here’s their privacy policy.

How is my data protected from another customer’s data?

All of our customers‘ data resides in the same database. We use software best practices to guarantee that only people who you designate as viewers of your data can access it. In other words, we segment our customer data via software. We do our best and are very confident we’re doing a good job at it, but, like every other web app that hosts their customers data on the same database, cannot guarantee that a sophisticated hacker cannot access other people’s data.

How are you protecting my data from hacker attacks?

Security is one of the main reasons we chose Amazon Web Services as the infrastructure provider for feedbackr.

To see all the steps Amazon takes to protect the data saved on its services, take a look at the extensive Security And Compliance Center and the security-related white papers. It’s what makes us sleep well at night. AWS is ISO/IEC 27002 certified.

We also have our own practices in place, which follow the industry’s best practices. We only give access to our servers to senior feedbackr security experts, we keep our servers always up to date with security fixes, have one-click ways to take down servers should they become infected/compromised and to create and deploy new clean ones, we always code-review security-related code internally before checking in, and more. We don’t run background checks on employees nor have CISSP certifications or have audit logs.

Our feedbackr service has never been compromised so far.

Should our systems get compromised, we will replace the server(s) that have been hacked with new ones (we can do this with very few clicks). If this doesn’t stop the attack, we’ll shut down the service until we can fix the vulnerability. We will also hire experts to help us and verify that we’re safe to resume service.

What should I do if I find a security vulnerability in feedbackr?

If you have discovered a security concern, please email us at hello@feedbackr.io. We’ll work with you to make sure that we understand the scope of the issue, and that we fully address your concern. We consider correspondence sent to hello@feedbackr.io our highest priority, and work to address any issues that arise as quickly as possible.

Please act in good faith towards our users’ privacy and data during your disclosure. We won’t take legal action against you or administrative action against your account if you act accordingly: White hat researchers are always appreciated.

Intellectual Property Rights

Who owns feedbackr materials?

feedbackr materials are all the information, data, documents (e.g. white papers, press releases, datasheets, FAQs, etc.), communications, downloads, files, text, images, photographs, graphics, videos, webcasts, publications, content, tools, resources, software, code, programs and products on feedbackr produced by Carrot & Company GmbH.

feedbackr materials are protected by copyrights, trademarks, patents, trade secrets and all other intellectual property and proprietary rights, and any unauthorized use of the feedbackr materials may violate such laws and the Terms of Use.

You agree not to copy, republish, frame, download, transmit, modify, adapt, create derivative works based on, rent, lease, loan, sell, assign, distribute, display, perform, license, sublicense or reverse engineer the feedbackr service or feedbackr Materials or any portions of them.

You agree that you will not decompile, reverse engineer or otherwise attempt to discover the source code of the software. Any copying or redistribution of the software is prohibited, including any copying or reproduction of the software to any other server or location for further reproduction, redistribution or use on a service bureau basis. Any unauthorized use, copying or distribution of the software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

The trademarks, logos and service marks displayed on this site are the property of Carrot & Company GmbH or other third parties. You are not permitted to use them without the prior written consent of Carrot & Company GmbH or such third party that may own the Marks.

• feedbackr materials may not be modified or altered in any way.
• feedbackr materials may not be distributed or sold, rented, leased, licensed or otherwise made available to others.
• You may not remove any copyright or other proprietary notices contained in the feedbackr materials.
• You may not copy or distribute any graphics in the feedbackr materials apart from their accompanying text.
• You will not quote or display feedbackr materials, or any portions thereof, out of context.
• feedbackr reserves the right to revoke the authorization to view, download and print the feedbackr materials available via feedbackr at any time, and any such use shall be discontinued immediately upon notice from feedbackr.
• The rights granted to you constitute a license and not a transfer of title.
• Any feedbackr materials made available only upon payment of a fee may only be viewed, downloaded and printed subject to your payment of such fee.

Who owns the IP of my sessions and assets?

feedbackr does not claim intellectual property rights over sessions created on feedbackr nor the assets your users upload.

We leave it to each feedbackr account owner to decide who should own the IP of the sessions created using their feedbackr site. We encourage account owners to make their policy clear to their site users, for example via email.

You acknowledge and agree that feedbackr has no liability of any kind should anyone you granted access to your content modify, destroy, corrupt, copy or distribute it, or violate the terms of use or other limitations that you may impose on the use of your shared content.

feedbackr does not pre-screen user materials that users provide or otherwise submit via feedbackr; however, feedbackr may remove any posted or submitted user materials from feedbackr for any reason without notice in its sole discretion. By posting or submitting your user materials, you represent and warrant that you own or otherwise control all of the intellectual property rights and other rights to your user materials as described in these Terms of Use, including all the rights necessary for you to post or submit your user materials.

In addition, by posting or otherwise submitting your user materials that contain images, photographs, pictures, videos, webcasts or that are otherwise graphical in whole or in part (“Images”), you represent and warrant that: (a) you own the copyright in such Images, or that you have obtained all necessary license(s) from the copyright owner(s) of such Images to use such Images, or portions thereof, in keeping with your use in connection with feedbackr and as otherwise permitted by these Terms of Use; (b) in the event you choose to grant licenses and sublicenses to such Images, you have the rights necessary to grant the licenses and sublicenses described in these Terms of Use; and (c) you have received consent from any and all persons depicted in such Images to use the Images as set forth in these Terms of Use, including the distribution, public display, public performance and reproduction of such Images.

You are solely and entirely responsible for all of your user materials that you post or otherwise submit via feedbackr. You shall assume all risks associated with the use of your user materials including any reliance on the accuracy, completeness or usefulness of your user materials. feedbackr does not guarantee the accuracy, integrity or quality of your user materials. You acknowledge and agree that by accessing or using feedbackr, you may be exposed to user materials from others that are offensive, indecent or otherwise objectionable.

Reliability

Do you guarantee that feedbackr will be accessible at all times?

In short, we do not. Like all other cloud-based applications, we are vulnerable to the inherent unreliability of the Internet.

That said, high reliability is something we are proud of and something we deliberately chose to compete on.

We monitor feedbackr closely and have set up automated alarms to be notified when the feedbackr service is under stress, so that we can deal with the issue before it becomes a problem that might impact customer access.

You acknowledge and agree that feedbackr shall not be liable for any failure to store your materials on feedbackr at any time.

Play Nice Clauses

Use of feedbackr

You agree that you shall not:

• Collect, harvest or engage in any other activity to obtain e-mail addresses, phone numbers, personal information or any other information about others.
• Use or attempt to gain access to or use another’s user or company account, password, data, or computer systems or networks connected to any feedbackr server, whether through hacking, password mining or any other means.
• Access or attempt to access any material that you are not authorized to access.
• Make available any files containing materials where you do not own or control, or have not received the necessary licenses to, all intellectual property rights, rights of privacy and publicity and all other rights in and to such materials.
• Use any materials in any manner that infringes any intellectual property rights or other rights of any party.
• Disrupt or interfere with the security of, or otherwise cause harm to, the feedbackr service, feedbackr materials, systems resources, accounts, passwords, servers or networks connected to or accessible through feedbackr or any affiliated or linked sites.
• Transmit unsolicited or bulk communications to any feedbackr account holder or to any feedbackr.io or affiliated e-mail address.
• Post or otherwise submit any software, programs or files that are harmful or disruptive of another’s equipment, software or other property, including any corrupted files, time bombs, Trojan horses, viruses and worms.
• Create a false identity for the purpose of misleading others.
• Download any materials posted by another that you know, or reasonably should know, cannot be legally reproduced, distributed, performed or displayed in such manner.
• Disrupt, interfere or inhibit any other user from using and enjoying the feedbackr service or other affiliated or linked sites, materials or services.
• Access or use feedbackr in any manner that could damage, disable, overburden or impair any feedbackr server or the network(s) connected to any feedbackr server.
• Violate any applicable laws or regulations related to the access to or use of feedbackr, or engage in any activity prohibited by the Terms of Use.
• Post or otherwise submit any topic, name, material or information that is child pornography, defamatory, excessively violent, harassing, inappropriate, indecent, lascivious, lewd, obscene, profane, racist, unlawful, or otherwise objectionable.
• Prepare, compile, use, download or otherwise copy any feedbackr user directory or other user or usage information or any portion thereof, or transmit, provide or otherwise distribute (whether or not for a fee) such directory or information to any third party.
• Engage in any chain letters, contests, junk e-mail, pyramid schemes, spamming, surveys or any other duplicative or unsolicited messages (commercial or otherwise).
• Violate the rights of feedbackr or any third party (including rights of privacy and publicity) or abuse, defame, harass, stalk or threaten another.
• Use any feedbackr or feedbackr domain name as a pseudonymous return e-mail address.
• Market any goods or services for any business purpose (including advertising and making offers to buy or sell goods or services), unless specifically allowed to do so by feedbackr.

Materials and Services provided by third parties are governed by separate agreements accompanying such materials and services. feedbackr offers no guarantees and assumes no responsibility or liability of any type with respect to the third-party services, including any liability resulting from incompatibility between a third-party service, feedbackr materials, the feedbackr service or another third-party service. You agree that you will not hold feedbackr responsible or liable with respect to the third-party services.

Special Treatment for Spammers

In the event of your or others’ access to or use of the feedbackr service in connection with the transmission of spam unsolicited e-mail or postings in violation of these Terms of Use, you acknowledge and agree that feedbackr would be irreparably harmed thereunder and that monetary damages would be an insufficient and ineffective remedy; therefore you agree that feedbackr is entitled to obtain immediate injunctive relief against any such transmission (in addition to all other remedies available at law or in equity). feedbackr may without restriction block, filter or delete unsolicited e-mail.

Restriction and Termination of Use

feedbackr may block, restrict, disable, suspend or terminate your access to all or part of feedbackr at any time in feedbackr’s sole discretion, without prior notice or liability to you.

Notification of Copyright Infringement

feedbackr will, in appropriate circumstances, terminate the accounts of users who infringe the intellectual property rights of others. feedbackr will investigate notices of copyright infringement and take appropriate actions under the Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c)(2) (“DMCA”).

If you believe that your work has been used or copied in a way that constitutes copyright infringement and such infringement is occurring on feedbackr or on sites linked to from feedbackr, please provide written notification of claimed copyright infringement to the designated agent for feedbackr (identified below), which must contain the following elements:

• A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest that is alleged to have been infringed;
• A description of the copyrighted work or works that you claim have been infringed and identification of what content in such work(s) is claimed to be infringing and which you request to be removed or access to which is to be disabled;
• A description of where the content that you claim is infringing is located on feedbackr;
• Information sufficient to permit feedbackr to contact you, such as your physical address, telephone number, and e-mail address;
• A statement by you that you have a good faith belief that the use of the content identified in your Notice in the manner complained of is not authorized by the copyright owner, its agent, or the law;
• A statement by you that the information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the copyright owner’s behalf.

Links to Third Party Sites

feedbackr may include links that will take you to other sites outside of the feedbackr service. The linked sites are provided by feedbackr to you as a convenience and the inclusion of the links do not imply any endorsement by feedbackr of any linked site. feedbackr has no control of the linked sites and you therefore acknowledge and agree that feedbackr is not responsible for the contents of any linked site, any link contained in a linked site or any changes or updates to a linked site. You further acknowledge and agree that feedbackr is not responsible for any form of transmission (e.g. webcasting) received from any linked site.

Advertisements and Promotions

feedbackr may run advertisements and promotions from third parties via feedbackr in any manner or mode and to any extent. Your communications, activities, relationships and business dealings with any third parties advertising or promoting via feedbackr, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, shall be solely matters between you and such third parties. You acknowledge and agree that feedbackr is not responsible or liable for any loss or damage of any kind incurred as the result of any such dealings or as the result of the presence of such non-feedbackr advertisers on feedbackr.

Warranties and Disclaimers

The feedbackr service and feedbackr materials are provided by feedbackr under these terms of use “as is” without warranty of any kind, either express, implied, statutory or otherwise, including, but not limited to, the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, feedbackr makes no warranty that

• the feedbackr service and feedbackr materials will meet your requirements;
• the feedbackr service and feedbackr materials will be uninterrupted, timely, secure, or error-free;
• the results that may be obtained from the use of feedbackr service and feedbackr materials will be effective, accurate, or reliable;
• the quality of the site or any services or materials purchased or accessible by you will meet your expectations;
• and any errors or defects in feedbackr service and feedbackr materials will be corrected.

This feedbackr service and feedbackr materials may include technical or other mistakes, inaccuracies, or typographical errors. feedbackr may make changes to the site, materials and services, including the prices and descriptions of any software or products listed, at any time in its sole discretion and without notice. The feedbackr service and feedbackr materials may be out of date, and feedbackr makes no commitment to update the site, materials and services.

You acknowledge and agree that:

• feedbackr does not control, endorse, or accept responsibility for any materials or services offered by third parties, including third-party vendors and third parties accessible through linked sites;
• feedbackr makes no representations or warranties whatsoever about any such third parties, their materials or services;
• any dealings you may have with such third parties are at your own risk;
• and feedbackr shall not be liable or responsible for any materials or services offered by third parties.

feedbackr does not control or endorse the materials found in any services and specifically disclaims any liability with regard to the site, services and any actions resulting from your use of the feedbackr service and feedbackr materials and participation in any services. Managers, hosts, account owners, project members and other third parties are not authorized feedbackr spokespersons, and their views do not necessarily reflect those of feedbackr. To the maximum extent permitted by law, feedbackr will have no liability related to user materials arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. feedbackr also disclaims all liability with respect to the misuse, loss, modification or unavailability of any user materials.

The use of feedbackr service, feedbackr materials or the downloading or other use of any materials is done at your own discretion and risk and with your agreement that you will be solely responsible for any damage to your computer system, loss of data or other harm that results from such activities. feedbackr assumes no liability for any computer virus or other similar software code that is downloaded to your computer from the site or in connection with any services or materials. No advice or information, whether oral or written, obtained by you from feedbackr or via the site, services or materials shall create any warranty not expressly stated in the terms of use. feedbackr will not be liable for any loss that you may incur as a result of someone else using your password or account with respect to the site or any services or materials, either with or without your knowledge.

Some states or jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty may last, so the above limitations may not apply to you. To the extent permissible, any implied warranties are limited to ninety (90) days.

Indemnity and Liability

You agree to indemnify and hold feedbackr and its officers, co-branders, other partners and employees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of:

• your user materials and any other content (e.g. computer viruses) that you may submit, post to or transmit through feedbackr, including a third party’s use of such user materials or content (e.g. reliance on the accuracy, completeness or usefulness of your user materials);
• your access to or use of feedbackr (including any use by your employees, contractors or agents and all uses of your account numbers, user names and passwords, whether or not actually or expressly authorized by you, in connection with feedbackr);
• your connection to feedbackr;
• your violation of the Terms of Use;
• the actions of any member of your work group, including non-logged in users you have granted access to your feedbackr sessions
  your infringement of any third party’s intellectual property rights when using any of the software made available on feedbackr;
• your violation of any rights of any third party;
• your access to or use of linked sites and your connections thereto;
• or any dealings between you and any third parties advertising or promoting via feedbackr.

International Users

The feedbackr service can be accessed from countries around the world and may contain references to feedbackr products, services and programs that are not available in your country. These references do not imply that feedbackr intends to announce such products, services or programs in your country. The Site is controlled, operated and administered by Carrot & Company GmbH and its affiliates from their offices within Austria. feedbackr makes no representation that the feedbackr service and feedbackr materials are appropriate or available for use at other locations outside Austria, and access to the Site from territories where the Site, the Services or Materials are illegal is prohibited. If you access the Site from a location outside Austria, you are responsible for compliance with all local laws.

Limitation of Liability

In no event shall feedbackr, its officers, directors, employees, partners or suppliers be liable to you or any third party for any special, punitive, incidental, indirect or consequential damages or losses of any kind, or any damages or losses whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or if feedbackr has been advised of the possibility of such damages or losses, and on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with:

• the access or use of or the inability to access or use the feedbackr service or feedbackr materials;
• the statements or actions of any third party on or via the site, services or materials;
• any dealings with vendors or other third parties;
• any unauthorized access to or alteration of your transmissions, user materials or other data;
• any information that is sent or received or not sent or received;
• any failure to store or loss of data, files, materials or other content;
• any services available that are delayed or interrupted;
• any web site referenced or linked to from this site;
• or your access to or use of or inability to access or use any linked site.

Some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages. Accordingly, the limitations and exclusions set forth above may not apply to you.

Governing Law and Jurisdiction

The feedbackr service (excluding linked sites) is controlled by Carrot & Company GmbH from its offices within Austria. By accessing feedbackr, you agree that all matters relating to your access to, or use of, feedbackr shall be governed by the statutes and laws Austria, without regard to the conflicts of laws principles thereof. The parties specifically disclaim the U.N. Convention on Contracts for the International Sale of Goods. You also agree and hereby submit to the exclusive personal jurisdiction and venue of the Superior Court of Graz with respect to such matters.

General

The Terms of Use and other rules, guidelines, licenses and disclaimers posted via feedbackr or in connection with the Materials and Services constitute the entire agreement between feedbackr and you with respect to your access to or use of the feedbackr service and materials superseding any prior agreements between you and feedbackr on such subject matter (including any prior versions of the Terms of Use). Notwithstanding the foregoing, to the extent that any terms set forth in the Terms of Use expressly contradict any terms of a written agreement between you and feedbackr regarding the use of specific Services or Materials (including Service-specific terms of use and Software-specific licenses) (“Executed Agreement”), such contradictory terms set forth in the Executed Agreement shall govern. You may also be subject to additional terms and conditions that may apply when you use other feedbackr services, third party content or third party software. You may not assign or otherwise transfer the Terms of Use nor any right granted hereunder without feedbackr prior written consent. If for any reason a court of competent jurisdiction finds any provision of the Terms of Use, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to effect the intent of the parties as reflected by that provision, and the remainder of the Terms of Use shall continue in full force and effect. Any failure by feedbackr to enforce or exercise any provision of the Terms of Use or related right shall not constitute a waiver of that right or provision. The section titles used in the Terms of Use are purely for convenience and carry with them no legal or contractual effect.

Terms of Service

Everything you should know about the feedbackr terms of service!

Please read this document carefully before accessing or using feedbackr. Graciously adapted from myBalsamiq. Feel free to copy this TOS for your own use.

Introduction

English, not Legalese

Most Terms of Service and Privacy Policy documents are unreadable. They are written by lawyers and for lawyers, and in our opinion are not very effective.

Because we believe in establishing long-term relationships with our customers, we decided to use plain English instead, to make our terms as clear as possible.

Please don’t forget that we are real people. We are not perfect, but we’re trying our hardest, because we genuinely care about your success.

When you read feedbackr or we below, it refers to feedbackr by Carrot & Company GmbH, its affiliates and agents.

Should you have other questions or concerns about this document, please send us an e-mail at hello@feedbackr.io

Using feedbackr means accepting these terms

By accessing or using feedbackr in any way, whether you have created your own feedbackr account or are using feedbackr as audience, or are just browsing around, you agree to and are bound by the terms and conditions written in this document.

If you do not agree to all of the terms and conditions contained in this document, do not access feedbackr.

This is a living document

This is a living document. With your help, we want to make it the best in the industry.

If you read something that rubs you the wrong way, or if you think of something that should be added, please get in touch! We’re all ears! Email hello@feedbackr.io or contact us via our support service directly in the web-application and we’ll chat.

We don’t amend this document for any particular customer, but if your changes apply to all of our customers, we’ll be happy to update it for everyone.

We will likely improve this document over time. By continuing to use the site, you will implicitely accept the changes we make.

Your access and use of feedbackr is always subject to the most current version of this document.

Breach of Terms

If you breach any of the terms and conditions in this document, your authorization to access or use feedbackr automatically terminates. Any materials downloaded or printed from feedbackr in violation of the Terms of Use must be immediately destroyed.

We may block, restrict, disable, suspend or terminate your access to all or part of feedbackr at any time in our sole discretion, without prior notice or liability to you. To this day, we have never had to do this, and we hope it never happens.

If you think we removed your access by mistake, get in touch and we’ll give you our reasoning. We also have a quick way to restore access without losing any of your data.

Support

Email support as well as support directly within the feedbackr app is included. If you have an issue with feedbackr site, contact us! We are glad to help.

Access to your data

What personal data do you collect and why?

We collect the following personal data:

• Name
• E-mail address

We do not collect Address or Credit Card information directly. See Who can see my credit card number? below.

We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Please be aware that your browser must be enabled to accept cookies from feedbackr.io in order for you to use feedbackr.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

Who can see my password?

No-one. We never store your password unencrypted, so no-one can read it.

It is your sole responsibility to keep your user name, password and other sensitive information confidential. If you become aware of any unauthorized use of your account or any other breach of security, you shall notify feedbackr immediately.

If you forget your password, we send you a secure link via email that lets you reset it.

Who can see my credit card number?

No-one at feedbackr. We use the very trustworthy and secure Stripe payment service. Read about their security measures on the Stripe Terms of Service.

Our Commitment to Children’s Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How can I access or correct my personal information?

You can access all your personally identifiable information that we collect online. You can maintain by logging in to feedbackr and visiting the profile pages.

Who can see my Sessions?

Each session is private, and can only be seen by the owner. The questions you prepare and ask via feedbackr during sessions can be seen by anyone in the audience who knows the Session-Code.

For the purpose of maintaining the service and support you some feedbackr employees can see your sessions.

What are the guidelines feedbackr follows when accessing my data?

• We restrict who at feedbackr can access customer data to only senior members of the team, and never to outside contractors
• We only do it in response to a customer support question.
• We only do it in order to debug and fix the issue.
• We never make changes to anything unless explicitly requested by an account owner.
• We never ever ever share what we see with other customers or the general public.
• We might give access to authorities if requested in writing. We’ll try not to, but we don’t have the resources to fight the government.

Who else has access to my data?

We host our data on Amazon Web Services (AWS). Amazon employees have access to this data. Here’s their privacy policy. Amazon controls physical access to their locations. We don’t control physical access to our locations, other than standard locked doors.

We use secure private keys when accessing feedbackr servers via SSH.

As mentioned above, we rely on Stripe for payment processing.

We use Intercom to provide support directly within feedbackr. Here’s their privacy policy.

How is my data protected from another customer’s data?

All of our customers‘ data resides in the same database. We use software best practices to guarantee that only people who you designate as viewers of your data can access it. In other words, we segment our customer data via software. We do our best and are very confident we’re doing a good job at it, but, like every other web app that hosts their customers data on the same database, cannot guarantee that a sophisticated hacker cannot access other people’s data.

How are you protecting my data from hacker attacks?

Security is one of the main reasons we chose Amazon Web Services as the infrastructure provider for feedbackr.

To see all the steps Amazon takes to protect the data saved on its services, take a look at the extensive Security And Compliance Center and the security-related white papers. It’s what makes us sleep well at night. AWS is ISO/IEC 27002 certified.

We also have our own practices in place, which follow the industry’s best practices. We only give access to our servers to senior feedbackr security experts, we keep our servers always up to date with security fixes, have one-click ways to take down servers should they become infected/compromised and to create and deploy new clean ones, we always code-review security-related code internally before checking in, and more. We don’t run background checks on employees nor have CISSP certifications or have audit logs.

Our feedbackr service has never been compromised so far.

Should our systems get compromised, we will replace the server(s) that have been hacked with new ones (we can do this with very few clicks). If this doesn’t stop the attack, we’ll shut down the service until we can fix the vulnerability. We will also hire experts to help us and verify that we’re safe to resume service.

What should I do if I find a security vulnerability in feedbackr?

If you have discovered a security concern, please email us at hello@feedbackr.io. We’ll work with you to make sure that we understand the scope of the issue, and that we fully address your concern. We consider correspondence sent to hello@feedbackr.io our highest priority, and work to address any issues that arise as quickly as possible.

Please act in good faith towards our users’ privacy and data during your disclosure. We won’t take legal action against you or administrative action against your account if you act accordingly: White hat researchers are always appreciated.

Intellectual Property Rights

Who owns feedbackr materials?

feedbackr materials are all the information, data, documents (e.g. white papers, press releases, datasheets, FAQs, etc.), communications, downloads, files, text, images, photographs, graphics, videos, webcasts, publications, content, tools, resources, software, code, programs and products on feedbackr produced by Carrot & Company GmbH.

feedbackr materials are protected by copyrights, trademarks, patents, trade secrets and all other intellectual property and proprietary rights, and any unauthorized use of the feedbackr materials may violate such laws and the Terms of Use.

You agree not to copy, republish, frame, download, transmit, modify, adapt, create derivative works based on, rent, lease, loan, sell, assign, distribute, display, perform, license, sublicense or reverse engineer the feedbackr service or feedbackr Materials or any portions of them.

You agree that you will not decompile, reverse engineer or otherwise attempt to discover the source code of the software. Any copying or redistribution of the software is prohibited, including any copying or reproduction of the software to any other server or location for further reproduction, redistribution or use on a service bureau basis. Any unauthorized use, copying or distribution of the software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

The trademarks, logos and service marks displayed on this site are the property of Carrot & Company GmbH or other third parties. You are not permitted to use them without the prior written consent of Carrot & Company GmbH or such third party that may own the Marks.

• feedbackr materials may not be modified or altered in any way.
• feedbackr materials may not be distributed or sold, rented, leased, licensed or otherwise made available to others.
• You may not remove any copyright or other proprietary notices contained in the feedbackr materials.
• You may not copy or distribute any graphics in the feedbackr materials apart from their accompanying text.
• You will not quote or display feedbackr materials, or any portions thereof, out of context.
• feedbackr reserves the right to revoke the authorization to view, download and print the feedbackr materials available via feedbackr at any time, and any such use shall be discontinued immediately upon notice from feedbackr.
• The rights granted to you constitute a license and not a transfer of title.
• Any feedbackr materials made available only upon payment of a fee may only be viewed, downloaded and printed subject to your payment of such fee.

Who owns the IP of my sessions and assets?

feedbackr does not claim intellectual property rights over sessions created on feedbackr nor the assets your users upload.

We leave it to each feedbackr account owner to decide who should own the IP of the sessions created using their feedbackr site. We encourage account owners to make their policy clear to their site users, for example via email.

You acknowledge and agree that feedbackr has no liability of any kind should anyone you granted access to your content modify, destroy, corrupt, copy or distribute it, or violate the terms of use or other limitations that you may impose on the use of your shared content.

feedbackr does not pre-screen user materials that users provide or otherwise submit via feedbackr; however, feedbackr may remove any posted or submitted user materials from feedbackr for any reason without notice in its sole discretion. By posting or submitting your user materials, you represent and warrant that you own or otherwise control all of the intellectual property rights and other rights to your user materials as described in these Terms of Use, including all the rights necessary for you to post or submit your user materials.

In addition, by posting or otherwise submitting your user materials that contain images, photographs, pictures, videos, webcasts or that are otherwise graphical in whole or in part (“Images”), you represent and warrant that: (a) you own the copyright in such Images, or that you have obtained all necessary license(s) from the copyright owner(s) of such Images to use such Images, or portions thereof, in keeping with your use in connection with feedbackr and as otherwise permitted by these Terms of Use; (b) in the event you choose to grant licenses and sublicenses to such Images, you have the rights necessary to grant the licenses and sublicenses described in these Terms of Use; and (c) you have received consent from any and all persons depicted in such Images to use the Images as set forth in these Terms of Use, including the distribution, public display, public performance and reproduction of such Images.

You are solely and entirely responsible for all of your user materials that you post or otherwise submit via feedbackr. You shall assume all risks associated with the use of your user materials including any reliance on the accuracy, completeness or usefulness of your user materials. feedbackr does not guarantee the accuracy, integrity or quality of your user materials. You acknowledge and agree that by accessing or using feedbackr, you may be exposed to user materials from others that are offensive, indecent or otherwise objectionable.

Reliability

Do you guarantee that feedbackr will be accessible at all times?

In short, we do not. Like all other cloud-based applications, we are vulnerable to the inherent unreliability of the Internet.

That said, high reliability is something we are proud of and something we deliberately chose to compete on.

We monitor feedbackr closely and have set up automated alarms to be notified when the feedbackr service is under stress, so that we can deal with the issue before it becomes a problem that might impact customer access.

You acknowledge and agree that feedbackr shall not be liable for any failure to store your materials on feedbackr at any time.

Play Nice Clauses

Use of feedbackr

You agree that you shall not:

• Collect, harvest or engage in any other activity to obtain e-mail addresses, phone numbers, personal information or any other information about others.
• Use or attempt to gain access to or use another’s user or company account, password, data, or computer systems or networks connected to any feedbackr server, whether through hacking, password mining or any other means.
• Access or attempt to access any material that you are not authorized to access.
• Make available any files containing materials where you do not own or control, or have not received the necessary licenses to, all intellectual property rights, rights of privacy and publicity and all other rights in and to such materials.
• Use any materials in any manner that infringes any intellectual property rights or other rights of any party.
• Disrupt or interfere with the security of, or otherwise cause harm to, the feedbackr service, feedbackr materials, systems resources, accounts, passwords, servers or networks connected to or accessible through feedbackr or any affiliated or linked sites.
• Transmit unsolicited or bulk communications to any feedbackr account holder or to any feedbackr.io or affiliated e-mail address.
• Post or otherwise submit any software, programs or files that are harmful or disruptive of another’s equipment, software or other property, including any corrupted files, time bombs, Trojan horses, viruses and worms.
• Create a false identity for the purpose of misleading others.
• Download any materials posted by another that you know, or reasonably should know, cannot be legally reproduced, distributed, performed or displayed in such manner.
• Disrupt, interfere or inhibit any other user from using and enjoying the feedbackr service or other affiliated or linked sites, materials or services.
• Access or use feedbackr in any manner that could damage, disable, overburden or impair any feedbackr server or the network(s) connected to any feedbackr server.
• Violate any applicable laws or regulations related to the access to or use of feedbackr, or engage in any activity prohibited by the Terms of Use.
• Post or otherwise submit any topic, name, material or information that is child pornography, defamatory, excessively violent, harassing, inappropriate, indecent, lascivious, lewd, obscene, profane, racist, unlawful, or otherwise objectionable.
• Prepare, compile, use, download or otherwise copy any feedbackr user directory or other user or usage information or any portion thereof, or transmit, provide or otherwise distribute (whether or not for a fee) such directory or information to any third party.
• Engage in any chain letters, contests, junk e-mail, pyramid schemes, spamming, surveys or any other duplicative or unsolicited messages (commercial or otherwise).
• Violate the rights of feedbackr or any third party (including rights of privacy and publicity) or abuse, defame, harass, stalk or threaten another.
• Use any feedbackr or feedbackr domain name as a pseudonymous return e-mail address.
• Market any goods or services for any business purpose (including advertising and making offers to buy or sell goods or services), unless specifically allowed to do so by feedbackr.

Materials and Services provided by third parties are governed by separate agreements accompanying such materials and services. feedbackr offers no guarantees and assumes no responsibility or liability of any type with respect to the third-party services, including any liability resulting from incompatibility between a third-party service, feedbackr materials, the feedbackr service or another third-party service. You agree that you will not hold feedbackr responsible or liable with respect to the third-party services.

Special Treatment for Spammers

In the event of your or others’ access to or use of the feedbackr service in connection with the transmission of spam unsolicited e-mail or postings in violation of these Terms of Use, you acknowledge and agree that feedbackr would be irreparably harmed thereunder and that monetary damages would be an insufficient and ineffective remedy; therefore you agree that feedbackr is entitled to obtain immediate injunctive relief against any such transmission (in addition to all other remedies available at law or in equity). feedbackr may without restriction block, filter or delete unsolicited e-mail.

Restriction and Termination of Use

feedbackr may block, restrict, disable, suspend or terminate your access to all or part of feedbackr at any time in feedbackr’s sole discretion, without prior notice or liability to you.

Notification of Copyright Infringement

feedbackr will, in appropriate circumstances, terminate the accounts of users who infringe the intellectual property rights of others. feedbackr will investigate notices of copyright infringement and take appropriate actions under the Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c)(2) (“DMCA”).

If you believe that your work has been used or copied in a way that constitutes copyright infringement and such infringement is occurring on feedbackr or on sites linked to from feedbackr, please provide written notification of claimed copyright infringement to the designated agent for feedbackr (identified below), which must contain the following elements:

• A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest that is alleged to have been infringed;
• A description of the copyrighted work or works that you claim have been infringed and identification of what content in such work(s) is claimed to be infringing and which you request to be removed or access to which is to be disabled;
• A description of where the content that you claim is infringing is located on feedbackr;
• Information sufficient to permit feedbackr to contact you, such as your physical address, telephone number, and e-mail address;
• A statement by you that you have a good faith belief that the use of the content identified in your Notice in the manner complained of is not authorized by the copyright owner, its agent, or the law;
• A statement by you that the information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the copyright owner’s behalf.

Links to Third Party Sites

feedbackr may include links that will take you to other sites outside of the feedbackr service. The linked sites are provided by feedbackr to you as a convenience and the inclusion of the links do not imply any endorsement by feedbackr of any linked site. feedbackr has no control of the linked sites and you therefore acknowledge and agree that feedbackr is not responsible for the contents of any linked site, any link contained in a linked site or any changes or updates to a linked site. You further acknowledge and agree that feedbackr is not responsible for any form of transmission (e.g. webcasting) received from any linked site.

Advertisements and Promotions

feedbackr may run advertisements and promotions from third parties via feedbackr in any manner or mode and to any extent. Your communications, activities, relationships and business dealings with any third parties advertising or promoting via feedbackr, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, shall be solely matters between you and such third parties. You acknowledge and agree that feedbackr is not responsible or liable for any loss or damage of any kind incurred as the result of any such dealings or as the result of the presence of such non-feedbackr advertisers on feedbackr.

Warranties and Disclaimers

The feedbackr service and feedbackr materials are provided by feedbackr under these terms of use “as is” without warranty of any kind, either express, implied, statutory or otherwise, including, but not limited to, the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, feedbackr makes no warranty that

• the feedbackr service and feedbackr materials will meet your requirements;
• the feedbackr service and feedbackr materials will be uninterrupted, timely, secure, or error-free;
• the results that may be obtained from the use of feedbackr service and feedbackr materials will be effective, accurate, or reliable;
• the quality of the site or any services or materials purchased or accessible by you will meet your expectations;
• and any errors or defects in feedbackr service and feedbackr materials will be corrected.

This feedbackr service and feedbackr materials may include technical or other mistakes, inaccuracies, or typographical errors. feedbackr may make changes to the site, materials and services, including the prices and descriptions of any software or products listed, at any time in its sole discretion and without notice. The feedbackr service and feedbackr materials may be out of date, and feedbackr makes no commitment to update the site, materials and services.

You acknowledge and agree that:

• feedbackr does not control, endorse, or accept responsibility for any materials or services offered by third parties, including third-party vendors and third parties accessible through linked sites;
• feedbackr makes no representations or warranties whatsoever about any such third parties, their materials or services;
• any dealings you may have with such third parties are at your own risk;
• and feedbackr shall not be liable or responsible for any materials or services offered by third parties.

feedbackr does not control or endorse the materials found in any services and specifically disclaims any liability with regard to the site, services and any actions resulting from your use of the feedbackr service and feedbackr materials and participation in any services. Managers, hosts, account owners, project members and other third parties are not authorized feedbackr spokespersons, and their views do not necessarily reflect those of feedbackr. To the maximum extent permitted by law, feedbackr will have no liability related to user materials arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. feedbackr also disclaims all liability with respect to the misuse, loss, modification or unavailability of any user materials.

The use of feedbackr service, feedbackr materials or the downloading or other use of any materials is done at your own discretion and risk and with your agreement that you will be solely responsible for any damage to your computer system, loss of data or other harm that results from such activities. feedbackr assumes no liability for any computer virus or other similar software code that is downloaded to your computer from the site or in connection with any services or materials. No advice or information, whether oral or written, obtained by you from feedbackr or via the site, services or materials shall create any warranty not expressly stated in the terms of use. feedbackr will not be liable for any loss that you may incur as a result of someone else using your password or account with respect to the site or any services or materials, either with or without your knowledge.

Some states or jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty may last, so the above limitations may not apply to you. To the extent permissible, any implied warranties are limited to ninety (90) days.

Indemnity and Liability

You agree to indemnify and hold feedbackr and its officers, co-branders, other partners and employees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of:

• your user materials and any other content (e.g. computer viruses) that you may submit, post to or transmit through feedbackr, including a third party’s use of such user materials or content (e.g. reliance on the accuracy, completeness or usefulness of your user materials);
• your access to or use of feedbackr (including any use by your employees, contractors or agents and all uses of your account numbers, user names and passwords, whether or not actually or expressly authorized by you, in connection with feedbackr);
• your connection to feedbackr;
• your violation of the Terms of Use;
• the actions of any member of your work group, including non-logged in users you have granted access to your feedbackr sessions
  your infringement of any third party’s intellectual property rights when using any of the software made available on feedbackr;
• your violation of any rights of any third party;
• your access to or use of linked sites and your connections thereto;
• or any dealings between you and any third parties advertising or promoting via feedbackr.

International Users

The feedbackr service can be accessed from countries around the world and may contain references to feedbackr products, services and programs that are not available in your country. These references do not imply that feedbackr intends to announce such products, services or programs in your country. The Site is controlled, operated and administered by Carrot & Company GmbH and its affiliates from their offices within Austria. feedbackr makes no representation that the feedbackr service and feedbackr materials are appropriate or available for use at other locations outside Austria, and access to the Site from territories where the Site, the Services or Materials are illegal is prohibited. If you access the Site from a location outside Austria, you are responsible for compliance with all local laws.

Limitation of Liability

In no event shall feedbackr, its officers, directors, employees, partners or suppliers be liable to you or any third party for any special, punitive, incidental, indirect or consequential damages or losses of any kind, or any damages or losses whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or if feedbackr has been advised of the possibility of such damages or losses, and on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with:

• the access or use of or the inability to access or use the feedbackr service or feedbackr materials;
• the statements or actions of any third party on or via the site, services or materials;
• any dealings with vendors or other third parties;
• any unauthorized access to or alteration of your transmissions, user materials or other data;
• any information that is sent or received or not sent or received;
• any failure to store or loss of data, files, materials or other content;
• any services available that are delayed or interrupted;
• any web site referenced or linked to from this site;
• or your access to or use of or inability to access or use any linked site.

Some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages. Accordingly, the limitations and exclusions set forth above may not apply to you.

Governing Law and Jurisdiction

The feedbackr service (excluding linked sites) is controlled by Carrot & Company GmbH from its offices within Austria. By accessing feedbackr, you agree that all matters relating to your access to, or use of, feedbackr shall be governed by the statutes and laws Austria, without regard to the conflicts of laws principles thereof. The parties specifically disclaim the U.N. Convention on Contracts for the International Sale of Goods. You also agree and hereby submit to the exclusive personal jurisdiction and venue of the Superior Court of Graz with respect to such matters.

General

The Terms of Use and other rules, guidelines, licenses and disclaimers posted via feedbackr or in connection with the Materials and Services constitute the entire agreement between feedbackr and you with respect to your access to or use of the feedbackr service and materials superseding any prior agreements between you and feedbackr on such subject matter (including any prior versions of the Terms of Use). Notwithstanding the foregoing, to the extent that any terms set forth in the Terms of Use expressly contradict any terms of a written agreement between you and feedbackr regarding the use of specific Services or Materials (including Service-specific terms of use and Software-specific licenses) (“Executed Agreement”), such contradictory terms set forth in the Executed Agreement shall govern. You may also be subject to additional terms and conditions that may apply when you use other feedbackr services, third party content or third party software. You may not assign or otherwise transfer the Terms of Use nor any right granted hereunder without feedbackr prior written consent. If for any reason a court of competent jurisdiction finds any provision of the Terms of Use, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to effect the intent of the parties as reflected by that provision, and the remainder of the Terms of Use shall continue in full force and effect. Any failure by feedbackr to enforce or exercise any provision of the Terms of Use or related right shall not constitute a waiver of that right or provision. The section titles used in the Terms of Use are purely for convenience and carry with them no legal or contractual effect.